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  1. Ecommerce Template Customer Overview: To explain how to create a template ecommerce customer in NCR Counterpoint to be uploaded to NRO. This template ecommerce customer will be used by NRO as a host to pass customer information to NCR Counterpoint. Creating the Customer R... Read More
  2. 5-3 Choosing and Editing Templates Overview: How to choose and edit templates in Customer Connect. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at this URL: http://www.r... Read More
  3. Publishing Your Counterpoint Customers to NCR Retail Online Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can r... Read More
  4. Configuring Customer Password Email Sending Options   Purpose:   To explain how to configure the customer password sending options for your storefront.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Customers Section and then click on the Cu... Read More
  5. NCR Customer Connect Training Videos The NCR Customer Connect Web Tutorial Video Series covers logging into your NCR Customer Connect account for the first time and creating and sending emails. For an extensive library of help articles and other training resources for Customer Conne... Read More
  6. NRO Connection Configuration Instructions Navigate to C:\Program Files (x86)\Radiant Systems\Integration Agent\Bin\NROIntegration and click on NROConnectionConfig.exe. The NRO Connection Config window appears. Enter the Website URL, User ID, and Password then selec... Read More
  7. Ecommerce Controls Overview: The Ecommerce Control settings enables ecommerce capabilities in Counterpoint and control various defaults and settings for items, customers, orders, shipping methods, and more. This document includes field-by-field details of Counterpo... Read More
  8. Getting Started Overview Start with Counterpoint Before installing the NRO Integration Agent, Counterpoint needs to be configured for Ecommerce. 1. Creating an Ecommerce Template Customer 2. Configuring the Ecommerce Control file 3. Create an Ecommerce Category Struct... Read More
  9. Error: You must either check Unlimited checks or fill in a value for Max check amt   Purpose: To explain how to resolve the Counterpoint import error, "Error: You must either check Unlimited checks or fill in a value for Max check amt."   Solution: Check that the default ecommerce customer (Setup / Ecommerce / Control ... Read More
  10. How to resolve ship-via errors when items are set to not charge shipping?   Purpose: To explain how to resolve ship-via errors when items are set to not charge shipping.   Solution: Make sure your default ecommerce customer (template customer record) has an assigned Ship-Via code. ... Read More
  11. Error: Non-nullable column cannot be updated to Null (NAM)   Purpose: To explain how to resolve the Counterpoint import error, "Error: Non-nullable column cannot be updated to Null (NAM)."   Solution: This error may occur when attempting to import a file from NRO. Note: It's advisabl... Read More
  12. Error: Sales rep not on file Summary: Error:  Sales rep not on file.  This error indicates that the Ecommerce Template customer record in Counterpoint has a Sales Rep assigned to it, but that User record has been deleted.  Counterpoint will not be able to impo... Read More
  13. Configuring Product Alert Settings Purpose:   To explain how to configure how often NRO checks for changes that require product alerts to be sent.  Additionally, you can select the recipient, sender, and template for emails that are sent if the sending of alerts fails. &nb... Read More
  14. Default NRO CMS Pages Purpose: To provide merchants with the default HTML code and default settings for the CMS pages that come as defaults in Magento and the Celebrity theme.  TIP: Only fields that have values will be included in this document. Blank fields ... Read More
  15. Getting Training Overview: To provide easy to follow videos to help you set up up your online store and data and to allow you to equest paid training through Retail Hosted Apps.   Table of Contents Setting up the NCR Counterpoint Ecommerce Contr... Read More
  16. Configuring Newsletter Subscription Options Purpose: To explain how to configure newsletter settings on your site.   Solution: Select System (horizontal top menu) / Configuration. Go to the Customers section, and then click on the Newsletter tab. Expand the Subscript... Read More
  17. Implementing Custom Variables in Transactional Emails Purpose:   To explain how to use Custom Variables in Transactional Emails.   Solution: Select System (horizontal top menu) / Transactional Emails. Click the row of predefined templates to edit or click the Add New Template bu... Read More
  18. Testing Your NCR Retail Online Store   Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Configure ADT Advertise Your Store   Overview Before your online store is advertised on the web, you should browse through the storefront and pl... Read More
  19. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  20. Opening Your NCR Retail Online Store to the Public Overview After you have uploaded data and tested your store, it's time to open your store to the public. Learn more about testing your store before you open it in "Testing Your NCR Retail Online Store.” Table of Contents Before You... Read More
  21. Shipping Options in NRO   NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the Shi... Read More
  22. Allowing Wishlists and Defining Wishlist Options Purpose: To explain how to enable and configure wishlists in your storefront.   Solution: Enabling Wishlists Select System (horizontal top menu) / Configuration. Go to the Customers section, and then click on the Wishlist t... Read More
  23. Removing the Password from Welcome and Password Reminder Emails Summary: This article will explain how to remove the password from password recovery emails and Welcome emails that go to the customer..  Solution: To customize the built in Magento Welcome email, it will be necessary... Read More
  24. 5-1 Adding New Campaigns and Emails with Defaults Under the Campaigns Tab Overview: Demonstrates how to add new campaigns using your default settings. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at this URL:... Read More