Articles Search Results

  1. Add Credit Memos to an Invoiced Order Summary: To explain how to add credit memos to invoiced orders by applying a full, partial, or partial payment refund. Solution: WARNING: Most merchants will be using validated returns in Counterpoint at this time to process c... Read More
  2. Purchasing or Renewing Your SSL Certificate What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport. ... Read More
  3. Configuring NCR Secure Pay in Counterpoint, for NCR Retail Online only Configuring NCR Secure Pay in NCR Counterpoint likely will require the assistance of your NCR Counterpoint partner. This article will attempt to guide you through the highlights of configuring NCR Secure Pay in NCR Counterpoint. However, if you aren&... Read More
  4. Setting Up Taxes in NRO Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for assistan... Read More
  5. NCR Secure Pay Setup Overview: What you need to sign-up for Secure Pay, where to go to sign-up, and Configuring NRO for credit card processing. This article will walk you through gathering information and how to sign up for NCR Secure Pay and how to configure your N... Read More
  6. Defining & Calculating Prices   Overview Features Determining Price List Prices and Selling Prices Discounting (or marking up) All Prices Using Calculated Prices Displaying Prices in your Storefront Global Price Display Item-Specific Pric... Read More
  7. Defining & Calculating Taxes Overview In NCR Retail Online, you have the opportunity to apply taxes as you desire to every shipping location you serve. You can specify whether to charge tax on a state-by-state basis, and you can manually specify a single tax rate for each stat... Read More
  8. Editing Orders That Originated In Your NRO Store When a merchant needs to edit an order in any way, there are very specific steps that must be taken to avoid the IA hitting an exception while processing the payment. Here are the rules and the steps : If an NRO order needs to be edited in any way, t... Read More
  9. Orders missing in Counterpoint Summary: When I go to process orders in Counterpoint, I have orders missing. Solution: When a merchant needs to troubleshoot missing orders, we first must determine the reason the orders are missing.  Typically, orders are missi... Read More
  10. Counterpoint is set to recalculate taxes -- how to handle order? Purpose: To explain how to process an order when the import process recalculates sales tax.   Solution: If you configure the Ecommerce Control file's Order tab to recalculate prices/taxes during import, Counterpoint computes the initial ... Read More
  11. Getting Training Overview: To provide easy to follow videos to help you set up up your online store and data and to allow you to equest paid training through Retail Hosted Apps.   Table of Contents Setting up the NCR Counterpoint Ecommerce Contr... Read More
  12. Processing Orders the Automated Way Since the videos in this article were created, we've learned some things that will help mitigate exceptions encountered by the Integration Agent, when it attempts to process payments and order changes on the NCR Counterpoint. Please follow the a... Read More
  13. NRO Credit Card Processing Overview When an order is placed in NRO, it is not possible to know if the order will be fully shipped. Best practices dictate that the card should not be charged until the merchandise is shipped. Rather than charge the card, NRO will issue a Preauth... Read More
  14. Google Checkout has been retired Google Checkout Retirement Google has announced that they are retiring Google Checkout, their online payment processing service. Google stopped accepting new merchant sign-ups for Google Checkout on May 20, 2013 and will no longer s... Read More
  15. Which ports must remain open for the Integration Agent, NCR Secure Pay and ADT to function? The Integration Agent provides item, customer and order information to NCR Retail Online. It also transfers orders from NCR Retail Online to NCR Counterpoint's CPOnline directory.  NCR Secure Pay is the payment gateway for ecommerce transac... Read More
  16. Supported Payment Gateways in NRO Overview: To define the payment gateways that are supported in NRO.   Payment Gateways NRO supports the following payment gateways: NCR Secure Pay Pay Pal is not supported at this time.... Read More
  17. Secure Pay Implementation Overview: Here you will be shown what you will need to sign up for SecurePay in NRO.   Some credit card processors require links to your store's privacy policy be displayed prominently throughout the storefront. This KB article deta... Read More
  18. Important Information Regarding Heartbleed Vulnerability You may have heard about the Heartbleed vulnerability (CVE-2014-0160) that has affected the software that runs most internet web sites. Your NRO site was among them.We have no reason to believe that any NRO sites were compromised as a result of the... Read More
  19. Payment Options in NRO   Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. Tab... Read More
  20. Manual Order Processing In NRO Overview: How to manually process orders in NRO.     ... Read More
  21. Ecommerce Controls Overview: The Ecommerce Control settings enables ecommerce capabilities in Counterpoint and control various defaults and settings for items, customers, orders, shipping methods, and more. This document includes field-by-field details of Counterpo... Read More
  22. Canadian Merchants and Credit Card Processing / NCR Secure Pay Overview: This article discusses how taxation should be setup in NRO for Canadian provinces.   Credit Card Processing for Canadian Merchants Please note that our payment gateway for NRO, NCR Secure Pay, supports one credit processor in Can... Read More
  23. Getting Started Overview Start with Counterpoint Before installing the NRO Integration Agent, Counterpoint needs to be configured for Ecommerce. 1. Creating an Ecommerce Template Customer 2. Configuring the Ecommerce Control file 3. Create an Ecommerce Category Struct... Read More
  24. Can I use my existing CPGateway setup in NRO?   Purpose: To answer the question, "Can I use my existing CPGateway setup in NRO?"   Solution: NRO uses NCR Secure Pay as the payment gateway for accepting credit cards online.  CPGateway will not be available for NRO.  For m... Read More
  25. Error: When attempting to import a test order into Counterpoint I receive the following error: Cannot insert the value NULL into column ’AMT’, table Purpose: To explain how to resolve the Counterpoint import error, "When attempting to import a test order into Counterpoint I receive the following error: Cannot insert the value NULL into column 'AMT', table."   Solution: In ... Read More
  26. Creating a Sale for NCR Retail Online Overview: How to create a sale in your NRO store.     ... Read More
  27. Error: Must pay the minimum amount due   Purpose: To explain how resolve the Counterpoint import error, "Error: Must pay the minimum amount due."   Solution: Usually this means that Counterpoint has been configured to expect a minimum deposit amount greater than $0.00. To re... Read More
  28. Benefits of processing NCR Secure Pay payments through NCR Counterpoint Summary: What are the benefits of processing NCR Secure Pay payments through NCR Counterpoint? Solution: Note: Payments can only be processed through NCR Counterpoint if running version or greater. NCR Secure Pay payments... Read More
  29. AVS and CVV Definitions Summary: Definitions of AVS (Address Verification Service) and CVV (Card Verification Value) and how they affect NCR Secure Pay Settings within the NCR Retail Online (NRO) Admin Panel. Address Verification Service (AVS): The Address Ve... Read More
  30. Can I sell NCR Counterpoint kits in my NCR Retail Online store? Summary: NCR Retail Online, as well as NCR Counterpoint, do not support the ability to sell kits online. That stated, this article will provide some ideas for selling a "kit like" item in your NCR Retail Online store. Solution: Kits ... Read More
  31. Considering moving from CPOnline to NRO? Summary: This article is designed to provide information to CPOnline merchants who are considering moving to our Magento Community Based Ecommerce platform NCR Retail Online (NRO). Solution: What are the differences between CPOnl... Read More
  32. Unable to download orders, NCR Counterpoint is not configured for Secure Pay Summary: When logging into the NRO Admin Panel the message "Unable to download orders, NCR Counterpoint is not configured for Securepay" is displayed. Solution:   This message indicates that the Integration Agent is not able to c... Read More
  33. Why does an order in my store have a status of Payment Review? Summary: To explain what it means to have an order in the Payment Review status. Solution: Payment Review orders are created as a result of a general communication problem. Typically the issue is between the customer's browser a... Read More
  34. NCR Secure Pay - Batch Settlement Fail (PLEASE RETRY or GENERICFAIL) Summary: The purpose of this article is to instruct merchants and partners on how to correct an issue where NCR Secure Pay fails to settle batches when the merchant is using First Data - Cardnet (aka FDMS North).  Solution: A me... Read More