Articles Search Results

  1. Changing the Browser Title Bar for Category Detail Pages Purpose:   This article details how to change the category information that displays in the browser Title bar.   Solution: Select Catalog (horizontal top menu) / Manage Categories. Select the category to edit by clicking the eco... Read More
  2. Should I open the NRO Admin Panel in two browser windows at one time?   Purpose: To explain how whether or not two web browsers should be open, while working in the NRO Admin Panel.   Solution: To prevent odd behavior or data loss, it's not advisable to open the NRO Admin Panel in multiple browse... Read More
  3. Adding a Favicon Overview: From the NRO Store Admin Panel, you can easily upload your own favicon (). Favicons display in browser title bars, favorites menus, etc.   Adding Favicons Select System (horizontal top menu) / Configuration. Go to the Genera... Read More
  4. Meta Tags and How to Add Them Summary: To help describe Meta data, how it is used, where it used, and why you should use it. Solution: What is a Meta tag? A Meta tag is a container to store descriptions about what a web page contains. From a search engin... Read More
  5. Using Spell Check The WYSIWYG Editor in NRO is tinyMCE, but it does not come with Spell Check.   If you are using Internet Explorer, there is a spell check button, but it requires that you download and install a browser plug-in called ieSpell.   If you are u... Read More
  6. Purchasing or Renewing Your SSL Certificate What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport. ... Read More
  7. Default NRO CMS Pages Purpose: To provide merchants with the default HTML code and default settings for the CMS pages that come as defaults in Magento and the Celebrity theme.  TIP: Only fields that have values will be included in this document. Blank fields ... Read More
  8. NRO Credit Card Processing Overview When an order is placed in NRO, it is not possible to know if the order will be fully shipped. Best practices dictate that the card should not be charged until the merchandise is shipped. Rather than charge the card, NRO will issue a Preauth... Read More
  9. Defining Email to a Friend Options Purpose: To explain how to configure the Email to a Friend options.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Email to a Friend tab. Expand the Email Templa... Read More
  10. Displaying the Thawte seal on your website Who is Thawte?Thawte is the name of the company that provides us with our SSL certificates. Your store's SSL certificate helps establish a layer of comfort and trust between your storefront and your customer. To learn more about SSL certificates... Read More
  11. Troubleshooting: My shoppers can’t add any items to their cart. Purpose:   This article will help troubleshoot why a shopper might experience an empty cart.   Solution:   Check these steps to determine why a shopper's cart may be empty. How long has the shopper had the item in the... Read More
  12. Changing the Title Bar Text On Category and Item Detail Pages Purpose:   This article will explain how to change the title bar text that appears in the bar across the top of a web browser. The title element of a web page is meant to be an accurate and concise description of a page's content. This ele... Read More
  13. Changes in Store Admin Panel not Taking Effect in Storefront Purpose: To explain how to troubleshoot issues with changes not taking effect in your storefront.   Solution: 1.  Check Admin Panel to verify that your changes are saved.  If it looks as if all of your changes&n... Read More
  14. Important Information Regarding Heartbleed Vulnerability You may have heard about the Heartbleed vulnerability (CVE-2014-0160) that has affected the software that runs most internet web sites. Your NRO site was among them.We have no reason to believe that any NRO sites were compromised as a result of the... Read More
  15. Understanding the Dashboard   Purpose: To explain how to use and understand the Dashboard on the admin panel.   Solution: By default, the Dashboard is the primary page viewed when you log into the admin panel as an administrator. The Dashboard gives a quick ov... Read More
  16. Payment Options in NRO   Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. Tab... Read More
  17. What is a Persistent Shopping Cart? Purpose: To explain what a Persistent Shopping Cart is.     A persistent shopping cart makes shopping easier for customers and enables merchants to segment customers better and tailor their product offering to better serve each custo... Read More
  18. Testing Your NCR Retail Online Store   Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Configure ADT Advertise Your Store   Overview Before your online store is advertised on the web, you should browse through the storefront and pl... Read More
  19. Creating and Importing 301 Redirects Overview: This article will discuss how to create 301 redirects from CPOnline and import them into NCR Retail Online.   Creating and Importing 301 Redirects Merchants coming from CPOnline Merchants coming from other ecommerce products ... Read More
  20. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  21. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  22. Pixlr Image Editor and AjaXplorer Overview: This article will provide a brief overview of the Pixlr Image Editor available through the Ajax Explorer (Images and Other File). Accessing Pixlr Pixlr offers very basic image editing options via the Ajax Explorer in the NRO admin p... Read More
  23. Javascript appears to be disabled message when posting a site link to Facebook Summary: When posting a link to an NRO site to Facebook, the description of the site shows the message "Javascript seems to be disabled in your browser..." Solution: Facebook uses the Default Description from the HTML Head sectio... Read More
  24. Enabling and Configuring the Blog feature Summary: This article will help you understand how to enable and use the Blog feature that is built into all NCR Retail Online sites. Blogging is a great way to communicate information about the industry, store, or thoughts in general about any topic... Read More
  25. Printing Invoices and Packing Slips Summary: How do I print Invoices and Packing Slips from within the NCR Retail Online (NRO) Admin Panel? Solution: To print multiple invoices: Select Sales > Invoices. In the Invoices list, select the checkbox of each invoice you wan... Read More
  26. Disable the Price Tiers in the Layered Navigation Summary: This article will explain how to remove the Price tier filtering from the left side of your storefront that is visible, when browsing categories. Solution: To disable Price tiers in your layered navigation, go to the Manag... Read More
  27. Why does an order in my store have a status of Payment Review? Summary: To explain what it means to have an order in the Payment Review status. Solution: Payment Review orders are created as a result of a general communication problem. Typically the issue is between the customer's browser a... Read More