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  1. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  2. Troubleshooting: Product page comes up blank when clicking on the product from a category landing page Summary: When clicking on a product from a category landing page, the product page will come up blank or an item will show just an image with no description and not all items for the category are showing up. There are two main causes for this is... Read More
  3. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  4. Troubleshooting ADT Overview: To explain how to troubleshoot common ADT issues.   Table of Contents 1. Troubleshooting Scenarios 2. Finding the ADT Log File 3. Resolving Errors a. Issue 1, No Counterpoint Logins b. Issue 2, Computer not Accessible ... Read More
  5. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  6. Setting up Ecommerce Items Overview To help you start planning and setting up your store for Ecommerce by flagging items as Ecommerce, writing descriptions (product names) and HTML descriptions, and item images. Table of Contents Planning Your Items Selecting the Items ... Read More
  7. Adding Documents or PDF files to Product Pages Summary: Sometimes it is necessary to add files to a product page.  This is useful for providing User Guides, Product Documentation or other downloads for each specific product. Solution: The best way to add files to a produc... Read More
  8. How do I add a Category Banner / Image Overview: This article will discuss two different ways in which to add a Category Image or Banner via NCR Counterpoint or by use of Static Blocks from within the NRO Admin Panel.   Adding a Category Image or Banner Category images can be ver... Read More
  9. Configuring Automated Data Transfer in Counterpoint Purpose: Configuring the Automated Data Transfer connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products. *IMPORTANT: Before installing the Integration Agent, please remove all C... Read More