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  1. Counterpoint data not uploading to Customer Connect Recently some changes were made to the NCR Integration Agent that caused data from Counterpoint to no longer upload to Customer Connect for some users. Please use the steps below to put the original files back in place and correct the issue if you no... Read More
  2. Creating Customer Specific Pricing Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe ... Read More
  3. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  4. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  5. Google Product Feed Summary: A product feed or product data feed is a file made up of a list of products and attributes of those products organized so that each product can be displayed or advertised, especially in search engines. Solution: A produc... Read More
  6. Google Sitemap Summary: To explain what a site map file is and how to set it up for submission to search engines.  Solution: What is a sitemap file? A site map is a file where you can list the web pages of your site to tell search e... Read More
  7. Setting up Google Sitemaps Google Sitemaps A Sitemap is a file that lists all of the web pages of a website. It is used to tell Google and other search engines how a website's content is organized. Search engine web crawlers like Googlebot use this inform... Read More
  8. Changing the Default Quantity to Add to Cart from Zero to Something Else The way to change the default quantity to add to cart for all items is as follows: 1) Navigate to System > Configuration 2) Click on the Inventory tab under Catalog 3) Expand the "Product Stock Options" section 4) Click on the "Add minimum Qty bu... Read More
  9. Minimum Requirements for NCR Retail Online In order to effortlessly integrate your NCR Counterpoint data with NCR Retail Online (NRO) you must meet the requirements below. If your version of NCR Counterpoint or Operating System is unsupported, contact your Administrator or Counterpoint Busine... Read More
  10. Shipping Options in NRO   NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the Shi... Read More
  11. NRO Connection Configuration Instructions Navigate to C:\Program Files (x86)\Radiant Systems\Integration Agent\Bin\NROIntegration and click on NROConnectionConfig.exe. The NRO Connection Config window appears. Enter the Website URL, User ID, and Password then selec... Read More
  12. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  13. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  14. Publishing Your Counterpoint Customers to NCR Retail Online Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can r... Read More
  15. Changes not Showing in NRO Store Purpose:   Whenever you make changes to your site, it's usually a good idea to flush the cache in NRO. Even though NRO usually shows you a warning at the top of the page to let you know if this needs to be done, there are times when this ... Read More
  16. Setting Up RSS Feeds Overview: This article will explain what an RSS feed is and how you can activate it for your store.   What is an RSS Feed An RSS feed is a family of formats used to publish frequently updated works. This includes: news, ... Read More