Articles Search Results

  1. Purchasing or Renewing Your SSL Certificate What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport. ... Read More
  2. What is an SSL certificate?   Purpose: To explain the purpose of an SSL certificate.   Solution: What is an SSL certificate? An SSL certificate is an electronic key that encrypts transmissions between two computers on a public network, providing privacy and se... Read More
  3. Creating Customer Specific Pricing Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe ... Read More
  4. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  5. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  6. Extra Requirements for Credit Card Processing Accounts Summary: Some Credit Card Processors require certain kinds of information be prominently displayed throughout your site. This KB article will explain what some of those requirements are and suggestions about how they can be implemented. So... Read More
  7. Considering moving from CPOnline to NRO? Summary: This article is designed to provide information to CPOnline merchants who are considering moving to our Magento Community Based Ecommerce platform NCR Retail Online (NRO). Solution: What are the differences between CPOnl... Read More
  8. Which ports must remain open for the Integration Agent, NCR Secure Pay and ADT to function? The Integration Agent provides item, customer and order information to NCR Retail Online. It also transfers orders from NCR Retail Online to NCR Counterpoint's CPOnline directory.  NCR Secure Pay is the payment gateway for ecommerce transac... Read More
  9. Important Information Regarding Heartbleed Vulnerability You may have heard about the Heartbleed vulnerability (CVE-2014-0160) that has affected the software that runs most internet web sites. Your NRO site was among them.We have no reason to believe that any NRO sites were compromised as a result of the... Read More
  10. Displaying the Thawte seal on your website Who is Thawte?Thawte is the name of the company that provides us with our SSL certificates. Your store's SSL certificate helps establish a layer of comfort and trust between your storefront and your customer. To learn more about SSL certificates... Read More
  11. Getting Started Overview Start with Counterpoint Before installing the NRO Integration Agent, Counterpoint needs to be configured for Ecommerce. 1. Creating an Ecommerce Template Customer 2. Configuring the Ecommerce Control file 3. Create an Ecommerce Category Struct... Read More
  12. Default NRO CMS Pages Purpose: To provide merchants with the default HTML code and default settings for the CMS pages that come as defaults in Magento and the Celebrity theme.  TIP: Only fields that have values will be included in this document. Blank fields ... Read More
  13. Minimum Requirements for NCR Retail Online In order to effortlessly integrate your NCR Counterpoint data with NCR Retail Online (NRO) you must meet the requirements below. If your version of NCR Counterpoint or Operating System is unsupported, contact your Administrator or Counterpoint Busine... Read More
  14. Shipping Options in NRO   NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the Shi... Read More
  15. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  16. Opening Your NCR Retail Online Store to the Public Overview After you have uploaded data and tested your store, it's time to open your store to the public. Learn more about testing your store before you open it in "Testing Your NCR Retail Online Store.” Table of Contents Before You... Read More
  17. Testing Your NCR Retail Online Store   Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Configure ADT Advertise Your Store   Overview Before your online store is advertised on the web, you should browse through the storefront and pl... Read More
  18. Directing Alternate Domain Names to NRO Purpose: This article explains how to point alternate domains to your NRO store.   Solution: In order to have alternate domains resolve to a specific product or category page, you need to set up the A-record within the alternate domains t... Read More