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  1. Working with QR Codes Overview: QR Codes (short for Quick Response Codes) are square, matrix-style barcodes that are easily scanned using any modern smart phone. The special barcode may be used to encode text, a website address, or other data that can be easily r... Read More
  2. 10. Configuring Ecommerce Publish Codes for NRO Overview: How and what codes to set up for publishing items, customers, and orders to and from NRO.     ... Read More
  3. Setting up Promo Codes in NRO                ... Read More
  4. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  5. Credit Card Validation Error Messages In SecurePay Summary: Brief explanation of what the Error Message column on the Failed tab means in SecurePay. Solution: What appears in the Error Message column depends on the processor being used by the merchant. Oftentimes the result is simply... Read More
  6. Setting up a Free Shipping Promo Code Overview: This article will show you how you can set up a free shipping promotion for UPS and FedEx shipping methods.  This method of providing free shipping won't work for Matrix Rates, Table Rates, Flat Rates or USPS third party rates.... Read More
  7. Setting up a Buy 1 Get 1 Free Promo Code Set up the SKU attribute to Allow Use in Promo Codes. To do this, go to Catalog > Attributes > Manage Attributes. Search for Sku. Open the attribute. Under the Frontend Properties, find the "Use for Promo Rule Conditions” option and set the drop ... Read More
  8. Getting Training Overview: To provide easy to follow videos to help you set up up your online store and data and to allow you to equest paid training through Retail Hosted Apps.   Table of Contents Setting up the NCR Counterpoint Ecommerce Contr... Read More
  9. Configuring NCR Secure Pay in Counterpoint, for NCR Retail Online only Configuring NCR Secure Pay in NCR Counterpoint likely will require the assistance of your NCR Counterpoint partner. This article will attempt to guide you through the highlights of configuring NCR Secure Pay in NCR Counterpoint. However, if you aren&... Read More
  10. Merchant Credit Card Fraud Article: 31 Ways to Minimize Credit Card Fraud Merchant Credit Card Fraud Article: 31 Ways to Minimize Credit Card Fraud MERCHANT CREDIT CARD FRAUD 31 Ways to Minimize Credit Card Fraud Source: INTRODUCTION: This article suggests preventativ... Read More
  11. Setting Up Taxes in NRO Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for assistan... Read More
  12. Setting Up Matrix Rates Overview: To explain how to set up matrix rates as a shipping option in NRO. Matrix Rates allow you to set up flat rate shipping for multiple shipping methods. There are 3 types (conditions) of information you can use to regulate your shipping. Wei... Read More
  13. Creating a New Order from the Backend Purpose:   To explain how to create a new order from the backend.   Solution: Go to Sales (horizontal top menu) then Orders. Click the Create New Order button on the top right of the page to display the Create New Order pag... Read More
  14. Setting up Taxes in NCR Counterpoint Overview: To show you how to set up your taxes in NCR Counterpoint and in NRO.   Table of Contents 1. Creating Taxes in Counterpoint a. Tax Authority b. Tax Codes 1. WEB Base 2. Local Tax 3. Out of State Tax 2. Video Creating Taxes in Cou... Read More
  15. Troubleshooting: Tax Code Not On File Purpose:   This article explains how to resolve the Counterpoint import error, "(WEBxx) Tax Code not on file."   Solution: This very common error may occur during an import to Counterpoint, especially when setting up NRO for the first... Read More
  16. Error: Cannot override tax; no authorities   Purpose: To explain how to resolve the error, "Cannot override tax; no authorities."   Solution: The "No authorities" error is a subsequent error (a symptom error) that disappeared once the first error was resolved. Here is a ba... Read More
  17. Troubleshooting: Customers are not receiving status emails Purpose:     To troubleshoot why customers aren't receiving order status emails.   Solution: Have you configured NRO to send order status emails?   Each of the order status emails must be turned on and configured... Read More
  18. Defining & Calculating Prices   Overview Features Determining Price List Prices and Selling Prices Discounting (or marking up) All Prices Using Calculated Prices Displaying Prices in your Storefront Global Price Display Item-Specific Pric... Read More
  19. Setting up Ecommerce Items Overview To help you start planning and setting up your store for Ecommerce by flagging items as Ecommerce, writing descriptions (product names) and HTML descriptions, and item images. Table of Contents Planning Your Items Selecting the Items ... Read More
  20. Payment Options in NRO   Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. Tab... Read More
  21. Defining & Calculating Taxes Overview In NCR Retail Online, you have the opportunity to apply taxes as you desire to every shipping location you serve. You can specify whether to charge tax on a state-by-state basis, and you can manually specify a single tax rate for each stat... Read More
  22. Testing Your NCR Retail Online Store   Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Configure ADT Advertise Your Store   Overview Before your online store is advertised on the web, you should browse through the storefront and pl... Read More
  23. Ecommerce Controls Overview: The Ecommerce Control settings enables ecommerce capabilities in Counterpoint and control various defaults and settings for items, customers, orders, shipping methods, and more. This document includes field-by-field details of Counterpo... Read More
  24. Publishing Ecommerce Data   Overview Publishing ecommerce data is the primary method of transferring items, orders, customers, and ticket history from Counterpoint to NRO: Items: Publish new and updated ecommerce items, quantities, prices, and add, change, or delete c... Read More
  25. Item Long Descriptions: Adding formatting to descriptions Purpose: To explain how to format NCR Counterpoint ecommerce long descriptions with HTML.   Solution: The best way to add formatting to your ecommerce item long descriptions is through the use of HTML.  Just insert basic HTML c... Read More
  26. Getting Started Overview Start with Counterpoint Before installing the NRO Integration Agent, Counterpoint needs to be configured for Ecommerce. 1. Creating an Ecommerce Template Customer 2. Configuring the Ecommerce Control file 3. Create an Ecommerce Category Struct... Read More
  27. Error: When attempting to import a test order into Counterpoint I receive the following error: Cannot insert the value NULL into column ’AMT’, table Purpose: To explain how to resolve the Counterpoint import error, "When attempting to import a test order into Counterpoint I receive the following error: Cannot insert the value NULL into column 'AMT', table."   Solution: In ... Read More
  28. Configuring Automated Data Transfer in Counterpoint Purpose: Configuring the Automated Data Transfer connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products. *IMPORTANT: Before installing the Integration Agent, please remove all C... Read More
  29. Scheduling ADT (Automatic Data Transfer) Overview: To show you how to configure the Automated Data Transfer that connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products.   Table of Contents 1. Configuring NCR Counterpo... Read More
  30. Publishing Your Counterpoint Customers to NCR Retail Online Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can r... Read More
  31. Shipping Options in NRO   NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the Shi... Read More
  32. How do I see the shipping method chosen online, if I use Matrix Rates or Table Rates? Summary: This article will explain how to configure Counterpoint to import the shipping method your customer chose online, if the shipping method is Flat, Matrix or Table Rates. Solution: Once you have selected your appropriate shipping c... Read More
  33. AVS and CVV Definitions Summary: Definitions of AVS (Address Verification Service) and CVV (Card Verification Value) and how they affect NCR Secure Pay Settings within the NCR Retail Online (NRO) Admin Panel. Address Verification Service (AVS): The Address Ve... Read More
  34. Publishing Tracking Numbers from Counterpoint and Sending Emails to Customers Summary: To explain how to enter package tracking numbers into Ecommerce orders in Counterpoint, publish those tracking numbers to NCR Retail Online (NRO), and send an order status email to customers. Enter Tracking Numbers in Counterpoint... Read More
  35. How do I disallow promos from sale items Summary: Items that are listed with a sale price need to be disallowed from promo codes. Solution: In order to disallow sale items from Shopping Cart Promos, you will need to set a filter on the Actions tab of Special Price greate... Read More