Articles Search Results

  1. Creating Customer Specific Pricing Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe ... Read More
  2. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  3. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  4. How to embed a video on a category page Overview: This article will explain how to embed a video on a category page using static blocks. Using static blocks to embed a video on a Category Page When embedding a video on a category page the video will need to be hosted. Videos can be... Read More
  5. Self Service Disclaimer We are committed to continually improving our self-service resources and strive to keep our Knowledge Base articles and training videos accurate and updated to reflect current NCR Retail Online functionality and services. Occasionally, features and s... Read More
  6. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  7. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  8. Defining & Calculating Taxes Overview In NCR Retail Online, you have the opportunity to apply taxes as you desire to every shipping location you serve. You can specify whether to charge tax on a state-by-state basis, and you can manually specify a single tax rate for each stat... Read More
  9. Setting Up Taxes in NRO Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for assistan... Read More
  10. Add Credit Memos to an Invoiced Order Summary: To explain how to add credit memos to invoiced orders by applying a full, partial, or partial payment refund. Solution: WARNING: Most merchants will be using validated returns in Counterpoint at this time to process c... Read More
  11. Configuring Status Emails Sent to Customers Purpose:   To explain how to configure the email addresses used to send emails to confirm orders, invoices, shipments, or credit memos to both registered customers and store guests.   Solution: Browse to System (horizontal... Read More