Articles Search Results

  1. Creating Customer Specific Pricing Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe ... Read More
  2. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  3. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  4. NRO Credit Card Processing Overview When an order is placed in NRO, it is not possible to know if the order will be fully shipped. Best practices dictate that the card should not be charged until the merchandise is shipped. Rather than charge the card, NRO will issue a Preauth... Read More
  5. Purchasing or Renewing Your SSL Certificate What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport. ... Read More
  6. Troubleshooting ADT Overview: To explain how to troubleshoot common ADT issues.   Table of Contents 1. Troubleshooting Scenarios 2. Finding the ADT Log File 3. Resolving Errors a. Issue 1, No Counterpoint Logins b. Issue 2, Computer not Accessible ... Read More
  7. Payment Options in NRO   Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. Tab... Read More