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  1. Blocking IP addresses for suspicious activity Summary: If orders are coming from a specific IP address and there are concerns that the activity could be fraudulent then the IP address can be blocked from the site. Solution: If you suspect that fraudulent orders are coming ... Read More
  2. Defining General Shipping Options - Origin Overview: To explain how to specify the origin of your store, which is used for shipping rate calculations.   Shipping Origin NRO Admin Panel / System / Configuration /  Sales-Shipping Settings Go to System,... Read More
  3. Setting up a Free Shipping Promo Code Overview: This article will show you how you can set up a free shipping promotion for UPS and FedEx shipping methods.  This method of providing free shipping won't work for Matrix Rates, Table Rates, Flat Rates or USPS third party rates.... Read More
  4. Troubleshooting: How do I merge duplicate/multiple customer records? Purpose:   To explain how to merge duplicate customer records.   Solution: Steps to merge duplicate/multiple customer records: NCR Counterpoint Merging customers should be done one at a time until you've successfully merged a f... Read More
  5. Ecommerce Tips & Techniques Overview As the ecommerce industry has grown, so have the techniques used by successful online stores to attract potential shoppers and convert them to buyers. NCR Retail Online (NRO) makes it easy for you to create a highly successful online bu... Read More
  6. Does CounterPoint interface to shipping companies like FedEx and UPS? Purpose: To explain how to integrate Counterpoint with shipping companies like FedEx and UPS?   Solution: If you have configured your online store to use Third-Party Rates for shipping, NRO will look up live, published rates from UPS, USPS an... Read More
  7. Shipping Options in NRO   NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the Shi... Read More
  8. Bulk Updating the Ecommerce Customer Flag for Customer Records that have an Email Address Indicated in the Email-1 field on the Main Tab in NCR Counterpoint Purpose: This update script will set the Ecommerce Customer flag in NCR Counterpoint customer records to Yes, if the customer record has an email address indicated in the Email-1 field on the Main tab. It will also perform a basic check t... Read More
  9. Changing the Store Contact Address Purpose: To explain how to change the store contact address.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
  10. Troubleshooting: I’ve Changed the Customer’s Email Address in NCR Counterpoint, but the Change Is Not Showing Up Online Purpose:   To explain why changes to the email address aren't appearing online.   Solution:In order to preserve data integrity, the email address cannot be changed within NCR Counterpoint.  Your online customers can change th... Read More
  11. Changing Your Admin Panel Account Email Address Purpose:   To explain how to change your admin panel account email address.   Solution: Go to System (horizontal top menu) then My Account. Enter your new email address in the Email field. Click Save Account in the top righ... Read More
  12. I don’t have email addresses for certain Counterpoint customers. Can they still be set as ecommerce customers and uploaded to NRO? Purpose:   This article answers the question:  I don't have email addresses for certain NCR Counterpoint customers.  Can they still be set as ecommerce customers and uploaded to NRO?   Solution: Only NCR Counterpoint custo... Read More
  13. Defining Your Web Store Email Addresses Purpose: To explain how to specify email addresses and contact names to be used when sending emails to customers upon registration and at all steps of the order lifecycle.    Solution: Select System (horizontal top menu) ... Read More
  14. Changing the Contact Us Email Address Overview: To explain how to update or change the contact us email address.   Contact Us Email System / Configuration / General-Contacts   Select System (horizontal top menu) / Configuration. Under the General sect... Read More
  15. Ways to Improve Email Server Performance Purpose:   To explain how to improve your email server's performance if you allow your customers to Email to a Friend.   Solution: Browse to System (horizontal top menu) > Configuration. Go to the Catalog Section and the... Read More
  16. Changing Display Labels throughout your Storefront Overview: To show you how to use inline transaltion to change some of the labels on your NRO store.   Activating Inline Translation NRO / System / Configuration / NCR Retail Online - Translation     Browse to the above locatio... Read More
  17. Defining Email to a Friend Options Purpose: To explain how to configure the Email to a Friend options.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Email to a Friend tab. Expand the Email Templa... Read More
  18. Directing Alternate Domain Names to NRO Purpose: This article explains how to point alternate domains to your NRO store.   Solution: In order to have alternate domains resolve to a specific product or category page, you need to set up the A-record within the alternate domains t... Read More
  19. Merchant Credit Card Fraud Article: 31 Ways to Minimize Credit Card Fraud Merchant Credit Card Fraud Article: 31 Ways to Minimize Credit Card Fraud MERCHANT CREDIT CARD FRAUD 31 Ways to Minimize Credit Card Fraud Source: http://www.wiscocomputing.com/articles/ccfraud.htm INTRODUCTION: This article suggests preventativ... Read More
  20. Seeing Who is Currently Visiting Your Store   Purpose:   To explain how to see who is currently visiting your store.   Solution: Select Customers (horizontal top menu) / Online Customers. You can see a list of every customer who is currently visiting your store - ... Read More
  21. Which ports must remain open for the Integration Agent, NCR Secure Pay and ADT to function? The Integration Agent provides item, customer and order information to NCR Retail Online. It also transfers orders from NCR Retail Online to NCR Counterpoint's CPOnline directory.  NCR Secure Pay is the payment gateway for ecommerce transac... Read More
  22. Opening Your NCR Retail Online Store to the Public Overview After you have uploaded data and tested your store, it's time to open your store to the public. Learn more about testing your store before you open it in "Testing Your NCR Retail Online Store.” Table of Contents Before You... Read More
  23. Can I redirect a URL to my site or redirect my domain somewhere else? Summary: I have another domain that I want to point to my eCommerce store.  Is this possible? Solution: Yes, it is possible to redirect a domain to your eCommerce store.  The company that hosts the domain can do a redirect... Read More
  24. Setting up Two Factor Authentication As part of our ongoing effort to ensure the safety and security of your site and customers, we will be introducing Two Factor Authentication to your Admin login forms. Please follow the steps below to configure the Google Authenticator or WinAuth Aut... Read More
  25. AVS and CVV Definitions Summary: Definitions of AVS (Address Verification Service) and CVV (Card Verification Value) and how they affect NCR Secure Pay Settings within the NCR Retail Online (NRO) Admin Panel. Address Verification Service (AVS): The Address Ve... Read More
  26. Notice to Gmail, Hotmail, Yahoo and AOL Email Users This message is for all users of NCR Counterpoint Retail Apps who have a Yahoo or AOL email address. Yahoo and AOL have recently made changes that are causing problems for users of their email services. Put simply, they are using a technology ca... Read More
  27. Enforcing a Minimum Order Amount  Purpose: This article will explain how to configure NRO to require a minimum order amount.  Solution: Select System (horizontal top menu) > Configuration. Go to the Sales section and click on the Sales tab. Expand the&n... Read More
  28. Ecommerce Template Customer Overview: To explain how to create a template ecommerce customer in NCR Counterpoint to be uploaded to NRO. This template ecommerce customer will be used by NRO as a host to pass customer information to NCR Counterpoint. Creating the Customer R... Read More
  29. Allowing Voting Only One Time in a Poll Purpose: To explain how to allow voting only one time in a poll.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the Web tab. Expand the Polls panel. ... Read More
  30. Configuring Product Alert Settings Purpose:   To explain how to configure how often NRO checks for changes that require product alerts to be sent.  Additionally, you can select the recipient, sender, and template for emails that are sent if the sending of alerts fails. &nb... Read More
  31. NRO Connection Configuration Instructions Navigate to C:\Program Files (x86)\Radiant Systems\Integration Agent\Bin\NROIntegration and click on NROConnectionConfig.exe. The NRO Connection Config window appears. Enter the Website URL, User ID, and Password then selec... Read More
  32. Finding the Ecommerce Directory   Purpose: This article will help you find the Ecommerce Directory in NCR Counterpoint.  The Ecommerce Directory is the place where order files are dropped off, as well as the place where NCR Counterpoint places the Ecommerce Publish f... Read More
  33. Creating a New Order from the Backend Purpose:   To explain how to create a new order from the backend.   Solution: Go to Sales (horizontal top menu) then Orders. Click the Create New Order button on the top right of the page to display the Create New Order pag... Read More
  34. Can I Edit or Change the Import/Export Files Produced by NCR Counterpoint and/or NRO?   Purpose:   This article explains whether or not the exchange files between NRO and NCR Counterpoint can be altered.   Solution: If you open the exchange files that NRO and NCR Counterpoint use that contain customer, item and... Read More
  35. Implementing Custom Variables in Transactional Emails Purpose:   To explain how to use Custom Variables in Transactional Emails.   Solution: Select System (horizontal top menu) / Transactional Emails. Click the row of predefined templates to edit or click the Add New Template bu... Read More
  36. Setting Minimum Order Amount on a Store Level Purpose:   To explain how require a minimum order amount for every order.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Sales tab. Expand the Minim... Read More
  37. NCR Secure Pay Setup Overview: What you need to sign-up for Secure Pay, where to go to sign-up, and Configuring NRO for credit card processing. This article will walk you through gathering information and how to sign up for NCR Secure Pay and how to configure your N... Read More
  38. Payment Options in NRO   Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. Tab... Read More
  39. Testing Your NCR Retail Online Store   Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Configure ADT Advertise Your Store   Overview Before your online store is advertised on the web, you should browse through the storefront and pl... Read More
  40. Publishing Ecommerce Data   Overview Publishing ecommerce data is the primary method of transferring items, orders, customers, and ticket history from Counterpoint to NRO: Items: Publish new and updated ecommerce items, quantities, prices, and add, change, or delete c... Read More
  41. Scheduling ADT (Automatic Data Transfer) Overview: To show you how to configure the Automated Data Transfer that connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products.   Table of Contents 1. Configuring NCR Counterpo... Read More
  42. How do I add my business to Google Maps and Yahoo! Local Listings?   Purpose: To explain how to add Google Maps and Yahoo! Local Listings.   Solution: Google Maps Visit Google’s Local Business Center: https://www.google.com/local/add Sign into your Google Account or click the link to cr... Read More
  43. Publishing Your Counterpoint Customers to NCR Retail Online Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can r... Read More
  44. Marking all customers active for ecommerce Purpose: To explain how to use an update script to mark all customers active for ecommerce.   Solution: This is the easiest way to mark all customers active for ecommerce: Open the SQL Script Utility (installed with CounterPoint SQL) Se... Read More
  45. What is VAT, and why do I see a VAT message when a shopper creates a new account? What is VAT, and why do I see a VAT message when a shopper creates a new account? Similar to sales tax in the US, VAT (Value Added Tax) is commonly used in non-US countries. Based on your configuration settings, shoppers may see a message similar to ... Read More
  46. Configuring Status Emails Sent to Customers Purpose:   To explain how to configure the email addresses used to send emails to confirm orders, invoices, shipments, or credit memos to both registered customers and store guests.   Solution: Browse to System (horizontal... Read More
  47. Working with QR Codes Overview: QR Codes (short for Quick Response Codes) are square, matrix-style barcodes that are easily scanned using any modern smart phone. The special barcode may be used to encode text, a website address, or other data that can be easily r... Read More
  48. Setting Up Google Error Notification Emails  Purpose: To explain where you can go to set up email notifications in the event your Google sitemap reports a publishing error.    Solution: Select System (horizontal top menu) / Configuration... Read More
  49. Considering moving from CPOnline to NRO? Summary: This article is designed to provide information to CPOnline merchants who are considering moving to our Magento Community Based Ecommerce platform NCR Retail Online (NRO). Solution: What are the differences between CPOnl... Read More
  50. How do I get existing login and passwords into NRO How can I get existing login and passwords into NRO? Existing credentials from other ecommerce solutions can‘t migrate over to NRO. In fact, no password information is ever going to publish from NCR Counterpoint to NRO. This is good, because... Read More
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