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  1. Creating Customer Specific Pricing Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe ... Read More
  2. How to find and reimport orders once you have received an error from Counterpoint Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that pr... Read More
  3. Orders missing in Counterpoint Summary: When I go to process orders in Counterpoint, I have orders missing. Solution: When a merchant needs to troubleshoot missing orders, we first must determine the reason the orders are missing.  Typically, orders are missi... Read More
  4. Setting Up A Custom Mapping File Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
  5. The remote name could not be resolved message during importing or publish Summary: When using ADT to Publish Ecommerce data and Import orders, the message "Error: The remote name could not be resolved: ''". This can also happen when doing a manual publish if the Publish and Send button is... Read More
  6. Scheduling ADT (Automatic Data Transfer) Overview: To show you how to configure the Automated Data Transfer that connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products.   Table of Contents 1. Configuring NCR Counterpo... Read More
  7. Configuring Automated Data Transfer in Counterpoint Purpose: Configuring the Automated Data Transfer connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products. *IMPORTANT: Before installing the Integration Agent, please remove all C... Read More
  8. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  9. Defining & Calculating Taxes Overview In NCR Retail Online, you have the opportunity to apply taxes as you desire to every shipping location you serve. You can specify whether to charge tax on a state-by-state basis, and you can manually specify a single tax rate for each stat... Read More
  10. Setting Up Taxes in NRO Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for assistan... Read More
  11. How can I use Flash files in NRO?   Purpose: To explain how to upload alternative files, such as flash files, javascript files and css files into NRO.   Solution:Extra files, such as flash, can be uploaded into CMS > Images & Other files.  You can then link to y... Read More