Articles Search Results

  1. Adding a Customer Connect Newsletter Signup Purpose: To explain how to add an email signup form for NCR Customer Connect.   Solution: Contact Retail Apps Support Team and ask to disable the built-in newsletter form (Mage_Newsletter). Log into your NCR Customer Connect account ... Read More
  2. NCR Customer Connect Online Training Videos The NCR Customer Connect Web Tutorial Video Series covers logging into your NCR Customer Connect account for the first time and creating and sending emails. For an extensive library of help articles and other training resources for Custome... Read More
  3. 1. Getting Started with Customer Connect Overview: A video tutorial of Customer Connect and how you can use it. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at this URL: http... Read More
  4. Counterpoint data not uploading to Customer Connect Recently some changes were made to the NCR Integration Agent that caused data from Counterpoint to no longer upload to Customer Connect for some users. Please use the steps below to put the original files back in place and correct the issue if you no... Read More
  5. Publishing Your Counterpoint Customers to NCR Retail Online Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can r... Read More
  6. Creating a Targeted Marketing Email Based Upon Customers’ Past Purchases Solution: Customer Connect is an email marketing solution that integrates only with Counterpoint. To learn more about features and pricing for Customer Connect, please visit http://www.counterpointpos.com/solution/customer-connect.htm ... Read More
  7. 4. Exploring the Manage Tab Overview: Demonstrates how you can use the manage tab and the options you have under it. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located a... Read More
  8. 5-1 Adding New Campaigns and Emails with Defaults Under the Campaigns Tab Overview: Demonstrates how to add new campaigns using your default settings. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at this URL:... Read More
  9. 2. Exploring the Dashboard Overview: Preview of the Dashboard tab and the information you can retrieve from it. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at t... Read More
  10. 3. Exploring the Results Tab Overview: Demonstrates hwo you can use the Results Tab to gather information about the success of your campaign. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect ... Read More
  11. 5-1 Scheduling and Sending an Email Overview: Part 1 of showing you how to schedule and send emails using Customer Connect. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at... Read More
  12. 5-3 Choosing and Editing Templates Overview: How to choose and edit templates in Customer Connect. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at this URL: http://www.r... Read More
  13. 5-2 Editing Email Recipients Under the Campaigns Tab Overview: Demonstrates how to choose and edit email recipients for email campaigns. For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect knowledge base located at th... Read More
  14. Integration Agent Installation Instructions Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the Mi... Read More
  15. Working with QR Codes Overview: QR Codes (short for Quick Response Codes) are square, matrix-style barcodes that are easily scanned using any modern smart phone. The special barcode may be used to encode text, a website address, or other data that can be easily r... Read More
  16. Notice to Gmail, Hotmail, Yahoo and AOL Email Users This message is for all users of NCR Counterpoint Retail Apps who have a Yahoo or AOL email address. Yahoo and AOL have recently made changes that are causing problems for users of their email services. Put simply, they are using a technology ca... Read More
  17. Getting Training Overview: To provide easy to follow videos to help you set up up your online store and data and to allow you to equest paid training through Retail Hosted Apps.   Table of Contents Setting up the NCR Counterpoint Ecommerce Contr... Read More
  18. Storefront Layout - CMS Static Blocks and Pages Overview: This page will discuss the layout of the storefront and explain where to make changes to each page and static block within the default theme.   The Storefront Layout 1) Store Logo  - Can be accessed by going to CMS > Static... Read More
  19. Working with the Celebrity Theme   Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website, includ... Read More
  20. How can I let shoppers sign up for email newsletters?   Purpose: To explain how to allow customers to sign up for newsletters.   Solution: When you are using the Celebrity theme, the Newsletter signup form is available at the bottom of every page in your store. It is important to not... Read More
  21. Canceling an NRO Newsletter If you are using the Newsletter feature built into NRO and the need arises to cancel a newsletter already queued up, you will need to contact us to cancel it. Possibly, a future Magento release will make this feature an option, through the admin pane... Read More
  22. Default NRO CMS Static Blocks Purpose: To provide merchants with the default HTML code and settings for the CMS Static Blocks that come as defaults in Magento and the Celebrity theme. TIP:Only fields that have values will be included in this document. Blank fields will not be... Read More
  23. NCR Secure Pay Setup Overview: What you need to sign-up for Secure Pay, where to go to sign-up, and Configuring NRO for credit card processing. This article will walk you through gathering information and how to sign up for NCR Secure Pay and how to configure your N... Read More
  24. Important Information Regarding Heartbleed Vulnerability You may have heard about the Heartbleed vulnerability (CVE-2014-0160) that has affected the software that runs most internet web sites. Your NRO site was among them.We have no reason to believe that any NRO sites were compromised as a result of the... Read More