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Setting Up Taxes in NRO
Added on Wed, May 30, 2012
Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for... Read More
Using Counterpoint tax classes to support product specific tax rates.
Added on Fri, Sep 18, 2015
Summary: This article will discuss how a merchant can use Counterpoint tax classes to support the use of product specific tax rates in NRO. Solution: Using tax classes from Counterpoint to create product specific tax classes in NRO... Read More
Error: Cannot override tax; no authorities
Added on Wed, Sep 19, 2012
  Purpose: To explain how to resolve the error, "Cannot override tax; no authorities."   Solution: The "No authorities" error is a subsequent error (a symptom error) that disappeared once the first error was resolved. Here is a... Read More
Error: You must enter a value for Sales tax zone
Added on Wed, Sep 19, 2012
  Purpose: To explain how to resolve the Counterpoint error, "Error: You must enter a value for Sales tax zone"   Solution: TAX_COD column in the AR_SHIP_ADR table is set to Required='Yes' Your CounterPoint dealer should set it... Read More
Setting Up Canadian Taxes
Added on Mon, Jul 29, 2013
Overview: This article will help Canadian NRO merchants set up their taxes to accomodate all tax tiers, including products that qualify for GST only.   Table of Contents 1. Importing Tax Rates 2. Creating a new Product Tax Class 3.... Read More
Troubleshooting: Tax Code Not On File
Added on Mon, Jun 11, 2012
Purpose:   This article explains how to resolve the Counterpoint import error, "(WEBxx) Tax Code not on file."   Solution: This very common error may occur during an import to Counterpoint, especially when setting up NRO for the first... Read More
Counterpoint is set to recalculate taxes -- how to handle order?
Added on Fri, Sep 21, 2012
Purpose: To explain how to process an order when the import process recalculates sales tax.   Solution: If you configure the Ecommerce Control file's Order tab to recalculate prices/taxes during import, Counterpoint computes the initial... Read More
Tax Rate Import File
Added on Thu, Oct 4, 2012
Overview: This article will display what the default tax rates will look like once imported into NRO, and also offers a download of the tax rate file.  Below is a table that represents the contents of the tax rate import file. By default,... Read More
What is VAT, and why do I see a VAT message when a shopper creates a new account?
Added on Mon, Jul 21, 2014
What is VAT, and why do I see a VAT message when a shopper creates a new account? Similar to sales tax in the US, VAT (Value Added Tax) is commonly used in non-US countries. Based on your configuration settings, shoppers may see a message similar to ... Read More
Defining & Calculating Taxes
Added on Mon, Sep 10, 2012
Overview In NCR Retail Online, you have the opportunity to apply taxes as you desire to every shipping location you serve. You can specify whether to charge tax on a state-by-state basis, and you can manually specify a single tax rate for each... Read More