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How Do I Make the ’celebrity_menu_link’ Link to a Page?
Added on Wed, May 29, 2013
Edit the Block Title of celebrity_menu_link to include HTML, such as <a href=locations style="cursor: pointer; cursor: hand;">Locations</a>. This makes the top-level link function like the other page links and changes the cursor to a hand icon... Read More
How do I disables polls from the NRO Storefront?
Added on Tue, Jul 21, 2015
 Summary: How do I disable the polls from being created?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can only be disabled by support.... Read More
Account Login Page Message
Added on Mon, Jul 11, 2016
Summary: If you wish to change the message on the Account Login page, you can utilize inline translation to customize the default text according to your needs. See Changing Labels throughout your Storefront. Note that you are limited to 256... Read More
Why are there characters at the end of my URLs?
Added on Thu, Sep 17, 2015
Summary: This article will explain how to disable the tracking attribute on the AddThis code provided in the Product Schema static block. Solution: If you look at your storefront and see a strange alpha tag on the end of your item detail... Read More
How do I disable Ratings & Reviews from the product pages?
Added on Tue, Jul 21, 2015
 Summary: How do I disable Ratings and Reviews from the product pages on the storefront?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can... Read More
How do I disable or remove the Wishlist feature?
Added on Tue, Jul 21, 2015
Summary: How do I suppress or disable the Wishlist feature from the NRO Storefront and Product Pages? Solution: The Wishlist link is a module that is part of the Magento Community Edition software that NRO is built on and can only be... Read More
Disable the Price Tiers in the Layered Navigation
Added on Fri, Oct 30, 2015
Summary: This article will explain how to remove the Price tier filtering from the left side of your storefront that is visible, when browsing categories. Solution: To disable Price tiers in your layered navigation, go to the... Read More
How do I disable Product tags?
Added on Tue, Jul 21, 2015
 Summary: How do I disable Product tags from the product pages?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can only be disabled by support... Read More
How do I disable the Newsletter Signup?
Added on Wed, Jun 24, 2015
Disabling the Newsletter Signup option This is a feature that must be disabled on the back-end of the site.  Please contact support by clicking here. Read More
How to disable the Promo / Discount code box on Checkout and Shopping Cart pages
Added on Tue, Jun 23, 2015
Overview: This article will present a set of CSS code to suppress all aspects of the compare products feature in NRO.   Suppressing the Promo / Discount Code box  To completely hide or suppress the Promo / Discount code box on the... Read More
CMS Block not displaying
Added on Thu, Sep 1, 2016
Summary: CMS Static Blocks can be used throughout the site to display design work, information, images, etc.  With recent updates made to the NRO sites, sometimes these blocks may not show up.  This is caused by the CMS Block needing to... Read More
Unable to enter value into Zip Code or Qty fields on Cart page
Added on Tue, Aug 4, 2015
Summary: When obtaining a shipping quote or adjusting the Qty fields in the Cart, entered values are not shown. This is an issue affecting customers running the responsive theme. The values typed in are there they are just not visible. ... Read More
Highlight new and sale items within your layered navigation
Added on Tue, Sep 22, 2015
Summary: This article will explain how to New and Specials filters within your layered navigation. Solution: You can also enable the new and on sale attributes in the layered navigation to allow filtering.  In the NRO admin... Read More
Can I sell NCR Counterpoint kits in my NCR Retail Online store?
Added on Tue, Oct 6, 2015
Summary: NCR Retail Online, as well as NCR Counterpoint, do not support the ability to sell kits online. That stated, this article will provide some ideas for selling a "kit like" item in your NCR Retail Online store. Solution: Kits... Read More
How do I enable Manufacturer’s Minimum Advertised Pricing (MAP)?
Added on Thu, Jan 21, 2016
Summary: How do I enable Manufacturer's Minimum Advertised Pricing (MAP)? Solution: Select System (horizontal top menu) / Configuration. Navigate to Sales / Sales, and expand the Minimum Advertised Price panel. ... Read More
How to embed a video on a category page
Added on Tue, Jun 9, 2015
Overview: This article will explain how to embed a video on a category page using static blocks. Using static blocks to embed a video on a Category Page When embedding a video on a category page the video will need to be hosted. Videos can be... Read More
Adding Documents or PDF files to Product Pages
Added on Thu, Nov 19, 2015
Summary: Sometimes it is necessary to add files to a product page.  This is useful for providing User Guides, Product Documentation or other downloads for each specific product. Solution: The best way to add files to a... Read More
Displaying Related Items on the Item Detail Page
Added on Fri, Jan 8, 2016
Summary: Related items can appear on an item to encourage customers to purchase additional items.  In most cases, the additional items displaying on an item detail page are somehow similar to the item to which they are attached. For example,... Read More
Creating Additional Attributes for the Purpose of Layered Navigation
Added on Thu, Jul 23, 2015
  NRO/ Catalog /Attributes / Manage Attributes Go to Catalog / Attributes / Manage Attributes. Select Add New Attribute in the top right corner. Once you're on the Create Attribute screen, fill it... Read More
Enabling Guest Checkout
Added on Tue, May 29, 2012
  Purpose: To explain how to enable Guest (Quick) Checkout, so that customers can place orders without having to create an account.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section... Read More
Changing the Number of Recently Viewed Items
Added on Thu, May 17, 2012
Overview: To explain how to change the number of recently viewed items in your storefront.   Change Recently Viewed NRO / System / Configuration / Catalog-Catalog   Select System (horizontal top menu) / Configuration. Go... Read More
Changing the Alternate Text for the Store Logo
Added on Thu, May 17, 2012
Overview: To explain where you can change the alernate text that displays when your logo image is not available.   Alternate Text Update System / Configuration / General - Design   Select System (horizontal top menu) /... Read More
How do I make my site responsive?
Added on Thu, Jul 30, 2015
Summary: A responsive theme is a smarter layout that automatically adjusts your content to better accommodate mobile devices of various shapes and sizes. This is important to ensure that you site reaches a broader group of customers. Responsive... Read More
Requiring Shoppers to Log In Before Viewing Items
Added on Tue, May 29, 2012
Purpose: Restricted Store Access, which requires your shoppers to login before being able to view or purchase items, will not be available at the launch of NRO.  We do plan to add the feature in the near future, so check back often! Read More
Changing the Default Quantity to Add to Cart from Zero to Something Else
Added on Wed, Mar 5, 2014
The way to change the default quantity to add to cart for all items is as follows: 1) Navigate to System > Configuration 2) Click on the Inventory tab under Catalog 3) Expand the "Product Stock Options" section 4) Click on the "Add minimum Qty... Read More
Increase the Number of Recently Viewed Products
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of recently viewed items in your storefront.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. ... Read More
Understanding Attributes
Added on Mon, Aug 10, 2015
Summary: An attribute is defined as any property of a product. This includes product sku, product title, images, description ... just about everything that describes your product! Although this may seem a bit abstract, it’s also one of the most... Read More
Product Listing by Best Value
Added on Mon, Jun 17, 2013
Question: I can‘t find anywhere in the knowledge base that defines what "Best Value" sorting option means. Can you tell what determines "Best Value"? Answer:  You can manipulate the Best Value results by adjusting the item‘s sort... Read More
Creating a Poll
Added on Fri, May 25, 2012
Purpose: To explain how to create a poll.   Solution: Select CMS (horizontal top menu) / Polls. Click the Add New Poll button in the top right corner of the page to display the New Poll page. In the Poll Question field... Read More
How do I turn off some of the things that appear on the left in the layered navigation?
Added on Fri, Oct 19, 2012
Purpose: To explain how turn off the item attributes that display in the layered navigation   Solution: Select Catalog (horizontal top menu) / Attributes / Manage Attributes. Find the attribute you wish to disable. Set "Use in... Read More
Changes in Store Admin Panel not Taking Effect in Storefront
Added on Wed, Jun 20, 2012
Purpose: To explain how to troubleshoot issues with changes not taking effect in your storefront.   Solution: 1.  Check Admin Panel to verify that your changes are saved.  If it looks as if all of your changes... Read More
Show Product Images at Checkout
Added on Mon, May 13, 2013
Overview: This article will show you how to change the default shopping cart images from the configurable product image to the simple or girdded item image. By default, NRO will display the configurable item image. Configurable Product Image... Read More
Why is there so much empty space below the footer area of the home page?
Added on Wed, Feb 20, 2013
Purpose: To explain why empty space displays below the footer area and how to remove it. If you have a large amount of empty space below the footer area of your NRO store, it's probably caused by the number of categories and sub-categories in... Read More
How do I hide the "Availability In Stock" message
Added on Wed, Nov 7, 2012
Summary: This article will explain how to hide the In Stock message viewable through the storefront Solution: From the Admin Panel select System / Configuration. Go to the General section and click on the Design tab. ... Read More
Changing Your Store’s Name
Added on Tue, May 22, 2012
Purpose: To explain how to change the name of your store.    Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
What is a Persistent Shopping Cart?
Added on Wed, Aug 22, 2012
Purpose: To explain what a Persistent Shopping Cart is.     A persistent shopping cart makes shopping easier for customers and enables merchants to segment customers better and tailor their product offering to better serve each... Read More
Editing the About Us Page
Added on Fri, Jul 6, 2012
Purpose: This article details how to edit the About Us page content that is accessible through the NRO storefront.   Solution: Select CMS (horizontal top menu) / Pages. Click on the the page titled, "About Us." Click the... Read More
How do I suppress an item price until checkout when using Manufacturer’s Minimum Advertised Pricing (MAP)?
Added on Tue, Sep 11, 2012
Purpose: To explain how not show selling price until the item is added to the cart when using Manufacturer's Minimum Advertised Pricing (MAP).   Solution: Select Catalog (horizontal top menu) / Manage Products. To locate the... Read More
Setting Up ’Shop by Price’ Tiers
Added on Fri, May 18, 2012
 Purpose: To explain how you can change the 'shop by price' tier on the left side of the screen. For example:        Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More
Ratings and Reviews
Added on Thu, Oct 4, 2012
Purpose: To explain how to manage and add Product Ratings and Reviews.   The Product Rating system allows you to customize rating categories by which your customers can rate products when they create product reviews.  By default, NRO... Read More
Adding New Pages to NRO
Added on Fri, May 25, 2012
Purpose:   To show how you can add an extra pages to NRO.   Solution: Select CMS (horizontal top menu) / Pages. Click Add New Page in the top right corner. On the Page Information section, Give the new page a Page... Read More
Customizing Search Keywords
Added on Fri, Jul 6, 2012
This article will explain how you can to add search keywords without altering item descriptions. Searching has become the predominant method for users to find products on websites. While navigation tools and site architecture are almost ... Read More
Adding Watermarks to Images
Added on Mon, May 21, 2012
Summary: To explain how and where you can add watermarks to protect the images in your store. Solution: Images in your store can be protected by using watermarks. Watermarks are graphics that represent your store or property... Read More
What is VAT, and why do I see a VAT message when a shopper creates a new account?
Added on Mon, Jul 21, 2014
What is VAT, and why do I see a VAT message when a shopper creates a new account? Similar to sales tax in the US, VAT (Value Added Tax) is commonly used in non-US countries. Based on your configuration settings, shoppers may see a message similar to ... Read More
Highlighting New and Sale Items
Added on Mon, Jun 11, 2012
Purpose:   This article explains what makes items appear as Sale and/or New.   Solution: On Sale:An item will appear as "On Sale" if the item's List Price is greater than Selling Price. NOTE: The "On Special" flag on the... Read More
What are Widgets?
Added on Thu, Oct 4, 2012
 Summary: What are Widgets?      Solution: Widgets are front-end (storefront) blocks with a predefined set of configuration options. These configuration options are displayed in a special edit form in the NRO Admin... Read More
Using a third-party tool to add an online submission form for your site
Added on Thu, Feb 21, 2013
Purpose: To explain the options for using a third-party tool to add a submission form to your website. NRO includes a built-in Contact Us form for shoppers to send you comments and questions about your site. But if you need to create an additional... Read More
Adding a Gift Wrapping Widget or Any Other Widget On Your Checkout Page
Added on Fri, May 25, 2012
Purpose: This article details how merchants can offer gift wrapping to their customers.   Solution: While this is not directly supported by NRO, there is a workaround. First you will create non-inventory items for each type of gift... Read More
Changing the Number of Items Per Catalog Page (Show X Products Per Page)
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of products that display in the Show X products per page dropdown in your storefront. Shoppers can choose how many products to display based on these settings.   Solution: Select System... Read More
Storefront Layout - CMS Static Blocks and Pages
Added on Wed, Jul 31, 2013
Overview: This page will discuss the layout of the storefront and explain where to make changes to each page and static block within the default theme.   The Storefront Layout 1) Store Logo  - Can be accessed by going to CMS > Static... Read More
Purchasing or Renewing Your SSL Certificate
Added on Wed, Mar 6, 2013
What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport.... Read More
Displaying the Thawte seal on your website
Added on Mon, Oct 28, 2013
Who is Thawte?Thawte is the name of the company that provides us with our SSL certificates. Your store's SSL certificate helps establish a layer of comfort and trust between your storefront and your customer. To learn more about SSL certificates... Read More