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My third party shipping estimates are not accurate
Added on Fri, Apr 1, 2016
Summary: This article will explain how to investigate why third party rates are being inaccurately returned. Solution: In most cases, inaccurate rates being returned by UPS and FedEx can be attributed to the following: 1.  ... Read More
How do I see the shipping method chosen online, if I use Matrix Rates or Table Rates?
Added on Thu, Sep 17, 2015
Summary: This article will explain how to configure Counterpoint to import the shipping method your customer chose online, if the shipping method is Flat, Matrix or Table Rates. Solution: Once you have selected your appropriate shipping... Read More
Preventing import errors for unknown states or regions
Added on Fri, Sep 18, 2015
Summary: This article will discuss how a merchant prevent import errors when a customer enters an incorrect or unknown region / state in their shipping information.  Solution: When NRO detects an unknown region or state in the... Read More
How do I exclude certain items from shipping, if I use Matrix Rates or Table Rates as my shipping method?
Added on Thu, Sep 17, 2015
Summary: This article will explain how Matrix and Table rates works, out of box, and offer a solution to special shipping needs. Solution: Matrix Rates and Table Rates do not integrate with Shopping Cart Rules in a way that lets you... Read More
Canadian Merchants and Shipping Setup in NRO
Added on Fri, Jun 14, 2013
Overview: This article discusses how shipping should be handled in NRO for Canadian provinces.   Configuring Shipping for Canadian Merchants While most Canadian merchants use the Matrix Rates option to configure their shipping rates via a... Read More
Turning On Stock Email Notifications
Added on Thu, May 17, 2012
Overview: To explain how to turn on email notifications when your stock levels get low.   Stock Level Notification NRO / System / Configuration / Catalog - Inventory Select System (horizontal top menu) / Configuration. ... Read More
Free Shipping for A Set Number of Particular Items
Added on Wed, Jan 4, 2017
Set your properties tab to match the yellow fields below. Enter "Ship Free" in the yellow fields. Assigning the attribute to a group and set NRO / Catalog / Attributes / Manage Attribute... Read More
Adding Terms and Conditions
Added on Wed, May 30, 2012
Purpose:   To explain how to set up terms and conditions.   Solution:   Enabling Terms and Conditions Select System (top horizontal menu) / Configuration. Go to the Sales section, and then click on the ... Read More
Defining General Shipping Options - Origin
Added on Tue, May 22, 2012
Overview: To explain how to specify the origin of your store, which is used for shipping rate calculations.   Shipping Origin NRO Admin Panel / System / Configuration /  Sales-Shipping Settings Go to System,... Read More
How can I tell if my Third Party Shipping method is calculating correctly?
Added on Wed, Sep 19, 2012
  Purpose: To explain how to tell if the Third Party Shipping methods (UPS, USPS, FedEx) are calculating correctly?   Solution: Here are all the pieces involved with Third Party shipping: Weight of order Origin ZIP code (your... Read More
Add Tracking Information to a Shipped Order
Added on Tue, May 29, 2012
Purpose:  Tracking numbers can be entered either in Counterpoint and then published to NRO, or manually through the NRO Admin Panel.   Solution: NRO Admin Panel: Select Sales (horizontal top menu) / Shipments. ... Read More
Does CounterPoint interface to shipping companies like FedEx and UPS?
Added on Fri, Sep 21, 2012
Purpose: To explain how to integrate Counterpoint with shipping companies like FedEx and UPS?   Solution: If you have configured your online store to use Third-Party Rates for shipping, NRO will look up live, published rates from UPS, USPS... Read More
Setting up a Free Shipping Promo Code
Added on Fri, Apr 19, 2013
Overview: This article will show you how you can set up a free shipping promotion for UPS and FedEx shipping methods.  This method of providing free shipping won't work for Matrix Rates, Table Rates, Flat Rates or USPS third party rates.... Read More
How are Third-Party Shipping rates (UPS, FedEx, USPS) calculated?
Added on Wed, Sep 19, 2012
  Purpose: To explain how UPS, USPS and FedEx rates are calculated in NRO.   Solution: Shipping rates are drawn directly from UPS, FedEx, and USPS web sites, taking various factors into consideration as described below. FedEx... Read More
Setting Up Matrix Rates
Added on Thu, Mar 21, 2013
Overview: To explain how to set up matrix rates as a shipping option in NRO. Matrix Rates allow you to set up flat rate shipping for multiple shipping methods. There are 3 types (conditions) of information you can use to regulate your shipping.... Read More
Shipping Options in NRO
Added on Fri, Sep 21, 2012
  NRO Shipping Setup Flat Rate versus Table Rates versus Matrix Rates versus Third Party Rates Shipping Methods Configuring Flat Rate Shipping Configuring Matrix Rates Configuring Table Rates Free Shipping Viewing the... Read More