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Setting Up A Custom Mapping File
Added on Thu, Mar 17, 2016
Summary: This article will show you how you can set up your data for a custom mapping file after the customization has been delivered. If you are interested in ordering the custom mapping file or what it is, you can click HERE to find out more. ... Read More
How can I publish inventory quantities from one or more locations?
Added on Fri, Sep 21, 2012
Purpose: To explain how to publish inventory quantities from one or more locations?   Solution: You can publish Counterpoint inventory from one location or from all locations: Counterpoint – Setup / Ecommerce / Control Click the Items tab... Read More
Counterpoint / NRO Data Files In the Ecommerce Directory
Added on Thu, Dec 3, 2015
Summary: This help article will discuss purpose of the different files that live in the ecommerce directory on the Counterpoint server. Information: The ecommerce directory is the middle-man storage location for data moving between... Read More
Publishing Tracking Numbers from Counterpoint and Sending Emails to Customers
Added on Thu, Sep 24, 2015
Summary: To explain how to enter package tracking numbers into Ecommerce orders in Counterpoint, publish those tracking numbers to NCR Retail Online (NRO), and send an order status email to customers. Enter Tracking Numbers in Counterpoint... Read More
Can I Edit or Change the Import/Export Files Produced by NCR Counterpoint and/or NRO?
Added on Thu, Jun 7, 2012
  Purpose:   This article explains whether or not the exchange files between NRO and NCR Counterpoint can be altered.   Solution: If you open the exchange files that NRO and NCR Counterpoint use that contain customer, item and... Read More
Publishing Inventory Quantities From One or More Locations
Added on Tue, May 29, 2012
Purpose: To explain how publish quantity for an item across any location where that item is stocked.   Solution: You can publish CounterPoint inventory from one location or from all locations: Counterpoint / Setup / Ecommerce /... Read More
How to find and reimport orders once you have received an error from Counterpoint
Added on Tue, Apr 12, 2016
Solution: You have either manually or allowed ADT to import orders from NRO and you notice that one is missing or you saw the import report that said an order was rejected. This article will explain how to find the order, the error that... Read More
Differences between Add/Replace Items, Update prices/quantities, and Full replacement Item Publishes
Added on Sat, May 26, 2012
Purpose:   This article defines the activity setting on the CounterPoint Publish Code menus. Solution: Add/replace items Adds new items Updates item information that has changed since last publish Removes items that are no... Read More
Add Tracking Information to a Shipped Order
Added on Tue, May 29, 2012
Purpose:  Tracking numbers can be entered either in Counterpoint and then published to NRO, or manually through the NRO Admin Panel.   Solution: NRO Admin Panel: Select Sales (horizontal top menu) / Shipments. ... Read More
Configuring Automated Data Transfer in Counterpoint
Added on Wed, Sep 26, 2012
Purpose: Configuring the Automated Data Transfer connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products. *IMPORTANT: Before installing the Integration Agent, please remove all... Read More
Which ports must remain open for the Integration Agent, NCR Secure Pay and ADT to function?
Added on Tue, Aug 26, 2014
The Integration Agent provides item, customer and order information to NCR Retail Online. It also transfers orders from NCR Retail Online to NCR Counterpoint's CPOnline directory.  NCR Secure Pay is the payment gateway for ecommerce... Read More
Publishing Ecommerce Data
Added on Tue, Sep 11, 2012
  Overview Publishing ecommerce data is the primary method of transferring items, orders, customers, and ticket history from Counterpoint to NRO: Items: Publish new and updated ecommerce items, quantities, prices, and add, change, or delete... Read More
Scheduling ADT (Automatic Data Transfer)
Added on Thu, Sep 27, 2012
Overview: To show you how to configure the Automated Data Transfer that connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products.   Table of Contents 1. Configuring NCR... Read More
NRO Connection Configuration Instructions
Added on Wed, Sep 19, 2012
Navigate to C:\Program Files (x86)\Radiant Systems\Integration Agent\Bin\NROIntegration and click on NROConnectionConfig.exe. The NRO Connection Config window appears. Enter the Website URL, User ID, and Password then... Read More
Troubleshooting ADT
Added on Sun, Sep 30, 2012
Overview: To explain how to troubleshoot common ADT issues.   Table of Contents 1. Troubleshooting Scenarios 2. Finding the ADT Log File 3. Resolving Errors a. Issue 1, No Counterpoint Logins b. Issue 2, Computer not Accessible ... Read More