Category Articles RSS Feed
Increase Order Total
Added on Tue, Aug 30, 2016
Summary: To explain what happens to a transaction/order in SecurePay that is adjusted in such a way as to increase the original amount charged to a customer. Solution: When an order is edited in NCR Counterpoint and the order total... Read More
Managing Currency Rates
Added on Wed, Jun 6, 2012
Purpose:   To explain how to manage your currency exchange rates.   Solution: Select System (horizontal top menu) / Manage Currency Rates.   This option contains a table of Base Currencies and Allowed Currencies,... Read More
Google Checkout has been retired
Added on Mon, Jul 22, 2013
Google Checkout Retirement Google has announced that they are retiring Google Checkout, their online payment processing service. Google stopped accepting new merchant sign-ups for Google Checkout on May 20, 2013 and will no longer... Read More
NCR Secure Pay - Batch Settlement Fail (PLEASE RETRY or GENERICFAIL)
Added on Mon, Apr 4, 2016
Summary: The purpose of this article is to instruct merchants and partners on how to correct an issue where NCR Secure Pay fails to settle batches when the merchant is using First Data - Cardnet (aka FDMS North).  Solution: A... Read More
Supported Payment Gateways in NRO
Added on Fri, Jun 29, 2012
Overview: To define the payment gateways that are supported in NRO.   Payment Gateways NRO supports the following payment gateways: NCR Secure Pay Pay Pal is not supported at this time. Read More
Updating Exchange Rates
Added on Thu, May 17, 2012
Overview: To explain where you can go to set up automatic exchange rate updates.   Update Exchange Rates System / Configuration / General - Currency Setup Select System (horizontal top menu) / Configuration section. Under... Read More
Can I use my existing CPGateway setup in NRO?
Added on Wed, Sep 19, 2012
  Purpose: To answer the question, "Can I use my existing CPGateway setup in NRO?"   Solution: NRO uses NCR Secure Pay as the payment gateway for accepting credit cards online.  CPGateway will not be available for NRO.  For... Read More
Canadian Merchants and Credit Card Processing / NCR Secure Pay
Added on Fri, Jun 14, 2013
Overview: This article discusses how taxation should be setup in NRO for Canadian provinces.   Credit Card Processing for Canadian Merchants Please note that our payment gateway for NRO, NCR Secure Pay, supports one credit processor in... Read More
AVS and CVV Definitions
Added on Fri, Sep 18, 2015
Summary: Definitions of AVS (Address Verification Service) and CVV (Card Verification Value) and how they affect NCR Secure Pay Settings within the NCR Retail Online (NRO) Admin Panel. Address Verification Service (AVS): The Address... Read More
Benefits of processing NCR Secure Pay payments through NCR Counterpoint
Added on Mon, Aug 17, 2015
Summary: What are the benefits of processing NCR Secure Pay payments through NCR Counterpoint? Solution: Note: Payments can only be processed through NCR Counterpoint if running version or greater. NCR Secure Pay payments... Read More
NRO Credit Card Processing
Added on Mon, Dec 23, 2013
Overview When an order is placed in NRO, it is not possible to know if the order will be fully shipped. Best practices dictate that the card should not be charged until the merchandise is shipped. Rather than charge the card, NRO will issue a Preauth... Read More
Processing Orders the Automated Way
Added on Fri, Dec 27, 2013
Since the videos in this article were created, we've learned some things that will help mitigate exceptions encountered by the Integration Agent, when it attempts to process payments and order changes on the NCR Counterpoint. Please follow the... Read More
Credit Card Validation Error Messages In SecurePay
Added on Fri, Sep 2, 2016
Summary: Brief explanation of what the Error Message column on the Failed tab means in SecurePay. Solution: What appears in the Error Message column depends on the processor being used by the merchant. Oftentimes the result is simply... Read More
Payment Options in NRO
Added on Tue, Aug 7, 2012
  Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay and PayPal. The payment methods you accept in your online store can be the same as or different from your brick-and-mortar store. ... Read More
Does Monetra 7 accept pre-paid debit and credit cards?
Added on Mon, Mar 24, 2014
Pre-paids are handled the same as like regular cards. the only difference is you will receive the card balance in the response. Branded Debit cards can be ran as credit, also. Read More
Monetra 7 Translations for Responses from Your Credit Card Processor
Added on Mon, Dec 30, 2013
AVS responses: Result Code Description BAD All checks failed GOOD Good avs result STREET Street verification failed UNKNOWN Result unknown,... Read More
NCR Secure Pay Setup
Added on Sat, Sep 29, 2012
Overview: What you need to sign-up for Secure Pay, where to go to sign-up, and Configuring NRO for credit card processing. This article will walk you through gathering information and how to sign up for NCR Secure Pay and how to configure your... Read More
Configuring PayPal in your store
Added on Mon, Mar 18, 2013
Overview To walk you through the setup process of Paypal in NRO. **IMPORTANT: NRO has been tested and supports PayPal Standard and Express. Although the Payments Advanced and Payments Pro panels are available, they have not been fully tested... Read More