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Setting up Google Sitemaps
Added on Wed, Jun 3, 2015
Google Sitemaps A Sitemap is a file that lists all of the web pages of a website. It is used to tell Google and other search engines how a website's content is organized. Search engine web crawlers like Googlebot use this... Read More
Updating the robots text file
Added on Mon, Jan 12, 2015
At this time, we haven't developed the ability to directly edit the robots.txt file into the NCR Retail Online product. However, you can download a copy of our "SEM optimized" robots.txt file from this article and send your edited file back to... Read More
Google Product Feed
Added on Fri, Sep 11, 2015
Summary: A product feed or product data feed is a file made up of a list of products and attributes of those products organized so that each product can be displayed or advertised, especially in search engines. Solution: A... Read More
Google Sitemap
Added on Fri, Sep 11, 2015
Summary: To explain what a site map file is and how to set it up for submission to search engines.  Solution: What is a sitemap file? A site map is a file where you can list the web pages of your site to tell search... Read More
How do I enable Manufacturer’s Minimum Advertised Pricing (MAP)?
Added on Thu, Jan 21, 2016
Summary: How do I enable Manufacturer's Minimum Advertised Pricing (MAP)? Solution: Select System (horizontal top menu) / Configuration. Navigate to Sales / Sales, and expand the Minimum Advertised Price panel. ... Read More
What does the priority setting mean in catalog and shopping cart rules?
Added on Wed, Nov 25, 2015
Summary: This article will explain the purpose of the priority setting in NRO's Catalog and Shopping Cart promotions. Solution: Priority lets you have some rules apply before others. This is much like Counterpoint with one... Read More
Adding Documents or PDF files to Product Pages
Added on Thu, Nov 19, 2015
Summary: Sometimes it is necessary to add files to a product page.  This is useful for providing User Guides, Product Documentation or other downloads for each specific product. Solution: The best way to add files to a... Read More
Managing Newsletter Subscribers
Added on Tue, May 29, 2012
Purpose: To explain how to manage subscriptions to your newsletter.   Solution: Select Newsletter (horizontal top menu) / Newsletter Subscribers. This menu shows a list of people who have subscribed to your newsletter, and it... Read More
Canceling an NRO Newsletter
Added on Thu, May 15, 2014
If you are using the Newsletter feature built into NRO and the need arises to cancel a newsletter already queued up, you will need to contact us to cancel it. Possibly, a future Magento release will make this feature an option, through the admin... Read More
How do I make my site responsive?
Added on Thu, Jul 30, 2015
Summary: A responsive theme is a smarter layout that automatically adjusts your content to better accommodate mobile devices of various shapes and sizes. This is important to ensure that you site reaches a broader group of customers. Responsive... Read More
Change The New and On Sale Banners For Your Item Images
Added on Fri, Feb 5, 2016
Summary: Instructions for adding a custom style sheet that will allow you to change the new and on sale banners on your products. Solution: WARNING:This style sheet is only for use with NRO sites that are responsive. If you are... Read More
Allowing Voting Only One Time in a Poll
Added on Wed, May 23, 2012
Purpose: To explain how to allow voting only one time in a poll.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the Web tab. Expand the Polls panel. ... Read More
Defining Email to a Friend Options
Added on Thu, Sep 27, 2012
Purpose: To explain how to configure the Email to a Friend options.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Email to a Friend tab. Expand the Email... Read More
Creating a Poll
Added on Fri, May 25, 2012
Purpose: To explain how to create a poll.   Solution: Select CMS (horizontal top menu) / Polls. Click the Add New Poll button in the top right corner of the page to display the New Poll page. In the Poll Question field... Read More
Increase the Number of Recently Viewed Products
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of recently viewed items in your storefront.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. ... Read More
Publishing Tracking Numbers from Counterpoint and Sending Emails to Customers
Added on Thu, Sep 24, 2015
Summary: To explain how to enter package tracking numbers into Ecommerce orders in Counterpoint, publish those tracking numbers to NCR Retail Online (NRO), and send an order status email to customers. Enter Tracking Numbers in Counterpoint... Read More
Configuring Newsletter Subscription Options
Added on Fri, May 25, 2012
Purpose: To explain how to configure newsletter settings on your site.   Solution: Select System (horizontal top menu) / Configuration. Go to the Customers section, and then click on the Newsletter tab. Expand the... Read More
Creating a Targeted Marketing Email Based Upon Customers’ Past Purchases
Added on Mon, Jun 11, 2012
Solution: Customer Connect is an email marketing solution that integrates only with Counterpoint. To learn more about features and pricing for Customer Connect, please visit ... Read More
How can I let shoppers sign up for email newsletters?
Added on Wed, Sep 19, 2012
  Purpose: To explain how to allow customers to sign up for newsletters.   Solution: When you are using the Celebrity theme, the Newsletter signup form is available at the bottom of every page in your store. It is important to... Read More
Creating Customer Specific Pricing
Added on Mon, Apr 25, 2016
Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe... Read More
Setting up a Buy 1 Get 1 Free Promo Code
Added on Mon, Oct 6, 2014
Set up the SKU attribute to Allow Use in Promo Codes. To do this, go to Catalog > Attributes > Manage Attributes. Search for Sku. Open the attribute. Under the Frontend Properties, find the "Use for Promo Rule Conditions” option and set the drop... Read More
Google Analytics
Added on Fri, Sep 11, 2015
Summary: Google Analytics is a free service offered by Google that tracks and reports website traffic. Solution: Google Analytics' shows high-level data for the casual user, and more in-depth data further into the report set... Read More
Ratings and Reviews
Added on Thu, Oct 4, 2012
Purpose: To explain how to manage and add Product Ratings and Reviews.   The Product Rating system allows you to customize rating categories by which your customers can rate products when they create product reviews.  By default, NRO... Read More
How to Suppress the Compare Products Feature
Added on Fri, Aug 2, 2013
Overview: This article will present a set of CSS code to suppress all aspects of the compare products feature in NRO.   Suppressing the Compare Products Feature To completely hide or suppress the compare products feature from the category... Read More
Customizing Search Keywords
Added on Fri, Jul 6, 2012
This article will explain how you can to add search keywords without altering item descriptions. Searching has become the predominant method for users to find products on websites. While navigation tools and site architecture are almost ... Read More
Highlighting New and Sale Items
Added on Mon, Jun 11, 2012
Purpose:   This article explains what makes items appear as Sale and/or New.   Solution: On Sale:An item will appear as "On Sale" if the item's List Price is greater than Selling Price. NOTE: The "On Special" flag on the... Read More
Bulk Updating Item Notes, in NCR Counterpoint
Added on Thu, Oct 10, 2013
Importing Item Notes in Counterpoint SQL Through Professional Services, it’s possible to upload additional item information from Counterpoint, such as Meta Description, Meta Keywords, Google Product Category, and a host of other attributes.... Read More
Adding additional scripts to NRO
Added on Mon, Mar 18, 2013
Purpose: To explain how to setup additional scripts for NRO that do not require order-specific information.   Solution:   NRO (Magento) already supports ecommerce tracking for Google Analytics, but does not provide anything... Read More
Working with QR Codes
Added on Wed, May 9, 2012
Overview: QR Codes (short for Quick Response Codes) are square, matrix-style barcodes that are easily scanned using any modern smart phone. The special barcode may be used to encode text, a website address, or other data that can be easily... Read More
Notice to Gmail, Hotmail, Yahoo and AOL Email Users
Added on Wed, Apr 30, 2014
This message is for all users of NCR Counterpoint Retail Apps who have a Yahoo or AOL email address. Yahoo and AOL have recently made changes that are causing problems for users of their email services. Put simply, they are using a technology... Read More
Creating Newsletter Templates
Added on Fri, May 25, 2012
Purpose: To explain how to create a newsletter template.  You can create and save as many of them as are required.   Solution: Select Newsletter (horizontal top menu) / Newsletter Templates to display a page listing any... Read More