Category Articles RSS Feed
Adjusting the size of Custom Option Input Fields
Added on Tue, Sep 15, 2015
Summary: This article will explain how to adjust the size of custom option input fields on product pages. The default size of these fields is 40 pixels wide which is often times not long enough to see the full input that is being entered. ... Read More
How do I disable Ratings & Reviews from the product pages?
Added on Tue, Jul 21, 2015
 Summary: How do I disable Ratings and Reviews from the product pages on the storefront?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can... Read More
How do I disable the Newsletter Signup?
Added on Wed, Jun 24, 2015
Disabling the Newsletter Signup option This is a feature that must be disabled on the back-end of the site.  Please contact support by clicking here. Read More
Menu Link Dropdown Is Transparent
Added on Fri, Feb 19, 2016
Summary: This article will discuss how to correct the transparent background on the "Celebrity Theme - Menu Link" static block when using the Standard menu type.  Solution: In some instances, the Celebrity Theme will display a... Read More
How do I hide or disable a Poll from showing on the list of blog posts or on individual blog posts?
Added on Fri, Aug 7, 2015
Summary: How do I hide or disable a Poll from showing on the list of blog posts or on individual blog posts? Solution: To disable this module from appearing on the blog list or each individual post, use the following code in the... Read More
How do I disable or hide the compare products module from my blog?
Added on Fri, Aug 7, 2015
Summary:On the left side of the blog index list and on each individual blog posts, if 2 column view is enabled, the Compare Products module will display. Solution: To disable this module from appearing on the blog list or each... Read More
How to disable the Promo / Discount code box on Checkout and Shopping Cart pages
Added on Tue, Jun 23, 2015
Overview: This article will present a set of CSS code to suppress all aspects of the compare products feature in NRO.   Suppressing the Promo / Discount Code box  To completely hide or suppress the Promo / Discount code box on the... Read More
How do I disable the Downloads link from the Customer’s Account page?
Added on Tue, Jul 21, 2015
 Summary: When a customer logs into their Account page, there is a link for downloads that is available but the store does not offer downloadable content. How can this link be disabled or removed?      Solution: The... Read More
CMS Block not displaying
Added on Thu, Sep 1, 2016
Summary: CMS Static Blocks can be used throughout the site to display design work, information, images, etc.  With recent updates made to the NRO sites, sometimes these blocks may not show up.  This is caused by the CMS Block needing to... Read More
Broken image slide in slideshow
Added on Fri, Aug 7, 2015
Summary: When adding a new slideshow image the slide image appears broken in the NRO Admin Panel and does not appear in the slideshow on the storefront. This issue is caused by the presence of spaces or special characters in the image... Read More
Unable to enter value into Zip Code or Qty fields on Cart page
Added on Tue, Aug 4, 2015
Summary: When obtaining a shipping quote or adjusting the Qty fields in the Cart, entered values are not shown. This is an issue affecting customers running the responsive theme. The values typed in are there they are just not visible. ... Read More
How to embed a video on a category page
Added on Tue, Jun 9, 2015
Overview: This article will explain how to embed a video on a category page using static blocks. Using static blocks to embed a video on a Category Page When embedding a video on a category page the video will need to be hosted. Videos can be... Read More
Adding Documents or PDF files to Product Pages
Added on Thu, Nov 19, 2015
Summary: Sometimes it is necessary to add files to a product page.  This is useful for providing User Guides, Product Documentation or other downloads for each specific product. Solution: The best way to add files to a... Read More
Create Custom Navigation Menu Using Celebrity Theme - Menu Link Block
Added on Wed, Apr 13, 2016
Summary: This article assist in creating a custom navigation menu using the Celebrity Theme - Menu Link static block. Solution: WARNING: The script listed in this article requires basic knowledge of HTML to replace snippets of code... Read More
Understanding Top Level Navigation
Added on Mon, Sep 14, 2015
The drop-down navigation across the top of your website is primarily driven by the categories as defined in your NCR Counterpoint system. In addition to the categories, you can easily add a Home link at the beginning (System / Configuration / Theme... Read More
Change The New and On Sale Banners For Your Item Images
Added on Fri, Feb 5, 2016
Summary: Instructions for adding a custom style sheet that will allow you to change the new and on sale banners on your products. Solution: WARNING:This style sheet is only for use with NRO sites that are responsive. If you are... Read More
How do I make my site responsive?
Added on Thu, Jul 30, 2015
Summary: A responsive theme is a smarter layout that automatically adjusts your content to better accommodate mobile devices of various shapes and sizes. This is important to ensure that you site reaches a broader group of customers. Responsive... Read More
How do I add a Category Banner / Image
Added on Tue, Jun 23, 2015
Overview: This article will discuss two different ways in which to add a Category Image or Banner via NCR Counterpoint or by use of Static Blocks from within the NRO Admin Panel.   Adding a Category Image or Banner Category images can be... Read More
Adding More Social Media Icons to the Footer
Added on Tue, May 31, 2016
Summary: By default, the Celebrity theme includes several social media icons in the Informative footer, including Twitter, Facebook, Google +, and Mail. Depending on whether you choose the Light or Dark theme style (System / Configuration / NCR /... Read More
Image Does Not Appear in the Editor Window
Added on Fri, Sep 14, 2012
  Purpose: To explain why some images will not show up in the editor window after you have selected an image from the "browse" option.     Solution: 1.  When you first click on the insert/edit image icon to insert an image, it... Read More
How can I use Flash files in NRO?
Added on Thu, Sep 20, 2012
  Purpose: To explain how to upload alternative files, such as flash files, javascript files and css files into NRO.   Solution:Extra files, such as flash, can be uploaded into CMS > Images & Other files.  You can then link to... Read More
Disabling the WYSIWYG Editor
Added on Mon, Jun 18, 2012
  Purpose: To explain how disable the WYSIWYG Editor by default in the NRO Admin Panel. Useful for website developers who prefer to paste code from other sources or edit the HTML code manually.   Solution: Select System (horizontal... Read More
Google Fonts Used In the Celebrity Theme
Added on Wed, Mar 5, 2014
Attached are two pdf documents that you can use to help define Google fonts, for NRO's Celebrity theme. Read More
How to Make a Static Block
Added on Tue, May 29, 2012
Purpose: To show where you can go to place an ad, banner, or extra links in your footer area.   Solution: Select CMS (horizontal top menu) / Static Block. Click Add New Block in the top right corner. Add a descriptive... Read More
How do I hide the "Availability In Stock" message
Added on Wed, Nov 7, 2012
Summary: This article will explain how to hide the In Stock message viewable through the storefront Solution: From the Admin Panel select System / Configuration. Go to the General section and click on the Design tab. ... Read More
Removing Thumbnail Images from the Item Detail Page
Added on Tue, Jul 3, 2012
Purpose: To explain how to remove the small thumbnail image from the item detail page.    On the item detail page, if you have multiple product images, you likely want the small thumbnail images to display below the main image so... Read More
Adding More Links to the Header Area
Added on Wed, Jan 9, 2013
Purpose: To explain how to add one additional link to the header area of the Celebrity theme.    Solution: You can add one additional link at the beginning of the link list as part of the Celebrity theme under System /... Read More
Changing Your Store’s Name
Added on Tue, May 22, 2012
Purpose: To explain how to change the name of your store.    Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
Editing the About Us Page
Added on Fri, Jul 6, 2012
Purpose: This article details how to edit the About Us page content that is accessible through the NRO storefront.   Solution: Select CMS (horizontal top menu) / Pages. Click on the the page titled, "About Us." Click the... Read More
Setting Up a Content Page (Extra Page) - Celebrity Theme
Added on Fri, Oct 12, 2012
Purpose: To explain how to add additional content pages to your NRO store.   Solution: Follow these steps to create an extra page (content page): 1.  From CMS, choose Pages. 2. Click Add New Page button. 3. In the page... Read More
Using Special Characters in NRO
Added on Fri, May 10, 2013
Overview: To show you how to generate special characters like copyright symbols and registered trademarks for use in your item descriptions. Special characters can be used in CMS pages or blocks, item descriptions, and item names.   ... Read More
Adding New Pages to NRO
Added on Fri, May 25, 2012
Purpose:   To show how you can add an extra pages to NRO.   Solution: Select CMS (horizontal top menu) / Pages. Click Add New Page in the top right corner. On the Page Information section, Give the new page a Page... Read More
New and Specials Pages
Added on Fri, Mar 29, 2013
Overview: The New and Specials pages in NRO are triggered by flags in Counterpoint. When a product is flagged as New in Counterpoint it will show up on the New page. Likewise with Specials for products flagged on sale. Setting the New Items Flag ... Read More
Replace the Arrow Graphics on my Page
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the small go back/forward arrows that are visible through the NRO Storefront, when browsing pages.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and... Read More
Applying Custom Styles to Your Store
Added on Mon, Oct 15, 2012
Purpose: To explain how to upload an image to use as the background image on your site.   Solution: It’s possible to add a page background image via CSS. Let’s say you wanted to change the light gray background of the Celebrity... Read More
How do I suppress the A/R Charge credit limit from displaying on the customer’s dashboard?
Added on Tue, Jul 21, 2015
 Summary: By default, the available credit limit displays on the account dashboard for A/R Charge customers.  Use the steps below to hide or suppress this information.     Solution: Log into the NRO Admin Panel and... Read More
Getting Social with NRO
Added on Fri, Oct 5, 2012
Purpose: To explain how to include social media "likes" on item pages.   Solution:Social media is an important part of marketing your store and NRO has an easy convenient way for you to do so. go to www.addthis.com. find the... Read More
Pixlr Image Editor and AjaXplorer
Added on Thu, Aug 22, 2013
Overview: This article will provide a brief overview of the Pixlr Image Editor available through the Ajax Explorer (Images and Other File). Accessing Pixlr Pixlr offers very basic image editing options via the Ajax Explorer in the NRO admin... Read More
Adding a Banner, Link, or Text as a CMS Block to individual sections of your site
Added on Tue, May 29, 2012
Purpose:   Add CMS Widget Components to you web store.   Solution: Select CMS (horizontal top menu) / Widgets. Select Add New Widget Instance. Choose CMS Static Block.  Choose the theme... Read More
Adding Watermarks to Images
Added on Mon, May 21, 2012
Summary: To explain how and where you can add watermarks to protect the images in your store. Solution: Images in your store can be protected by using watermarks. Watermarks are graphics that represent your store or property... Read More
Changing Display Labels throughout your Storefront
Added on Fri, Jun 14, 2013
Overview: To show you how to use inline transaltion to change some of the labels on your NRO store.   Activating Inline Translation NRO / System / Configuration / NCR Retail Online - Translation     Browse to the above... Read More
Applying a background image
Added on Mon, Oct 15, 2012
Purpose: To explain how to apply a background image.   Solution: It’s possible to add a page background via CSS. Let’s say you wanted to change the light gray background of the Celebrity theme to use a background texture image ... Read More
Add or Embed Video on Product Pages
Added on Wed, Nov 6, 2013
Overview: This article will discuss how to embed videos on product pages.   Table of Contents Adding a single video across all product pages. Adding item specific videos using the Counterpoint HTML description. Adding item specific... Read More
Default NRO CMS Static Blocks
Added on Fri, Oct 5, 2012
Purpose: To provide merchants with the default HTML code and settings for the CMS Static Blocks that come as defaults in Magento and the Celebrity theme. TIP:Only fields that have values will be included in this document. Blank fields will not be... Read More
Changing the Number of Items Per Catalog Page (Show X Products Per Page)
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of products that display in the Show X products per page dropdown in your storefront. Shoppers can choose how many products to display based on these settings.   Solution: Select System... Read More
Adding a Favicon
Added on Tue, May 8, 2012
Overview: From the NRO Store Admin Panel, you can easily upload your own favicon (). Favicons display in browser title bars, favorites menus, etc.   Adding Favicons Select System (horizontal top menu) / Configuration. Go to the... Read More
Storefront Layout - CMS Static Blocks and Pages
Added on Wed, Jul 31, 2013
Overview: This page will discuss the layout of the storefront and explain where to make changes to each page and static block within the default theme.   The Storefront Layout 1) Store Logo  - Can be accessed by going to CMS > Static... Read More
Displaying the Thawte seal on your website
Added on Mon, Oct 28, 2013
Who is Thawte?Thawte is the name of the company that provides us with our SSL certificates. Your store's SSL certificate helps establish a layer of comfort and trust between your storefront and your customer. To learn more about SSL certificates... Read More
Default NRO CMS Pages
Added on Fri, Oct 5, 2012
Purpose: To provide merchants with the default HTML code and default settings for the CMS pages that come as defaults in Magento and the Celebrity theme.  TIP: Only fields that have values will be included in this document. Blank fields... Read More
Adding a Dynamic Year to the Copyright Notice in the Footer Area
Added on Tue, Jun 12, 2012
Purpose: To include a dynamic year in the copyright notice in the footer area of your website so you don't have to remember to update this notice every year.   Solution: Select System (horizontal top menu) / Configuration. ... Read More
Working with the Celebrity Theme
Added on Thu, Sep 13, 2012
  Overview A theme defines the overall look and feel of your NCR Retail Online (NRO) website. Themes control all visual aspects of your website, including CSS and template-level images, as well as many functional aspects of your website,... Read More
Adding a Customer Connect Newsletter Signup
Added on Wed, Jan 30, 2013
Purpose: To explain how to add an email signup form for NCR Customer Connect.   Solution: Contact Retail Apps Support Team and ask to disable the built-in newsletter form (Mage_Newsletter). Log into your NCR Customer Connect account... Read More