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Account Login Page Message
Added on Mon, Jul 11, 2016
Summary: If you wish to change the message on the Account Login page, you can utilize inline translation to customize the default text according to your needs. See Changing Labels throughout your Storefront. Note that you are limited to 256... Read More
How do I disable the Downloads link from the Customer’s Account page?
Added on Tue, Jul 21, 2015
 Summary: When a customer logs into their Account page, there is a link for downloads that is available but the store does not offer downloadable content. How can this link be disabled or removed?      Solution: The... Read More
How to configure CAPTCHA settings
Added on Fri, Jul 10, 2015
Setting up CAPTCHA CAPTCHA is a security feature that is available for specific forms throughout the NRO site. It is used to increase security and help deter potential thieves from resetting user passwords, creating new accounts, etc. The... Read More
Advanced Search Options for NRO
Added on Mon, Jan 18, 2016
Summary: This article will provide some suggestions for improving search results returned to customers in your NRO storefront. Solution: It's important to understand that ecommerce solutions at the same price point as NRO do not... Read More
Using picture masks with phone numbers
Added on Wed, Sep 2, 2015
Summary: Picture masks can be used to capture and display phone numbers in a specific format. By default, phone numbers are captured as a string of numbers such as 1234567890. You can use picture masks to capture and display phone numbers in an... Read More
Sharing Customer Accounts Across All Stores
Added on Thu, May 24, 2012
Purpose: To explain how to set customer accounts to either global  or per website and what this means. Solution: When a customer creates an account in a given Store View, that account will be shared with every Store View in the same Website... Read More
Marking all customers active for ecommerce
Added on Fri, Sep 21, 2012
Purpose: To explain how to use an update script to mark all customers active for ecommerce.   Solution: This is the easiest way to mark all customers active for ecommerce: Open the SQL Script Utility (installed with CounterPoint SQL) ... Read More
Allowing Wishlists and Defining Wishlist Options
Added on Wed, May 23, 2012
Purpose: To explain how to enable and configure wishlists in your storefront.   Solution: Enabling Wishlists Select System (horizontal top menu) / Configuration. Go to the Customers section, and then click on the Wishlist... Read More
Managing or Editing Customer Accounts
Added on Fri, May 25, 2012
Purpose: To show where you can go in NRO to manage or edit a customer's account for them.   Solution: Select Customers (horizontal top menu) / Manage Customers. Select the customer record you want to manage or edit. ... Read More
Enabling Guest Checkout
Added on Tue, May 29, 2012
  Purpose: To explain how to enable Guest (Quick) Checkout, so that customers can place orders without having to create an account.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section... Read More
Publishing Tracking Numbers from Counterpoint and Sending Emails to Customers
Added on Thu, Sep 24, 2015
Summary: To explain how to enter package tracking numbers into Ecommerce orders in Counterpoint, publish those tracking numbers to NCR Retail Online (NRO), and send an order status email to customers. Enter Tracking Numbers in Counterpoint... Read More
How do I change all ecommerce customers to a certain category
Added on Wed, Sep 19, 2012
  Purpose: To explain how to default all ecommerce customers to a specific customer category.   Solution: This is the easiest way to assign all ecommerce customers to a certain customer category within NCR Counterpoint: Create ... Read More
Configuring Customer Password Email Sending Options
Added on Wed, May 23, 2012
  Purpose:   To explain how to configure the customer password sending options for your storefront.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Customers Section and then click on the... Read More
How can a shopper change their password?
Added on Wed, Sep 12, 2012
Purpose: To explain the different ways a customer's password can be changed.   Solution: Shopper directions: Shopper knows their password: Shopper must log in with email address and current password. This can be... Read More
Removing the Password from Welcome and Password Reminder Emails
Added on Fri, Nov 6, 2015
Summary: This article will explain how to remove the password from password recovery emails and Welcome emails that go to the customer..  Solution: To customize the built in Magento Welcome email, it will be necessary... Read More
Changing the Contact Us Email Address
Added on Thu, May 17, 2012
Overview: To explain how to update or change the contact us email address.   Contact Us Email System / Configuration / General-Contacts   Select System (horizontal top menu) / Configuration. Under the General ... Read More
Requiring Shoppers to Log In Before Viewing Items
Added on Tue, May 29, 2012
Purpose: Restricted Store Access, which requires your shoppers to login before being able to view or purchase items, will not be available at the launch of NRO.  We do plan to add the feature in the near future, so check back often! Read More
Allowing Voting Only One Time in a Poll
Added on Wed, May 23, 2012
Purpose: To explain how to allow voting only one time in a poll.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the Web tab. Expand the Polls panel. ... Read More
When a customer updates their information on our website, does it download into Counterpoint?
Added on Wed, Sep 19, 2012
  Purpose: To explain when customer changes are downloaded from NCR Retail Online to NCR Counterpoint.   Solution: That information will download to NCR Counterpoint if the customer places an order. Read More
Changing The Default Customer Group for New Customers
Added on Fri, May 25, 2012
Purpose: To explain how all new customers who sign-up for an account through your ecommerce storefront will be assigned to a specific customer category.   Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More
Creating a Poll
Added on Fri, May 25, 2012
Purpose: To explain how to create a poll.   Solution: Select CMS (horizontal top menu) / Polls. Click the Add New Poll button in the top right corner of the page to display the New Poll page. In the Poll Question field... Read More
Creating Customer Specific Pricing
Added on Mon, Apr 25, 2016
Summary: This article will show you how to set up customer specific pricing by group. This will function like member pricing for your ecommerce store. It is important to note that all customers who wish to receive customers discounts of this tpe... Read More
Turning On Stock Email Notifications
Added on Thu, May 17, 2012
Overview: To explain how to turn on email notifications when your stock levels get low.   Stock Level Notification NRO / System / Configuration / Catalog - Inventory Select System (horizontal top menu) / Configuration. ... Read More
How can I let shoppers sign up for email newsletters?
Added on Wed, Sep 19, 2012
  Purpose: To explain how to allow customers to sign up for newsletters.   Solution: When you are using the Celebrity theme, the Newsletter signup form is available at the bottom of every page in your store. It is important to... Read More
Bulk Updating the Ecommerce Customer Flag for Customer Records that have an Email Address Indicated in the Email-1 field on the Main Tab in NCR Counterpoint
Added on Tue, May 29, 2012
Purpose: This update script will set the Ecommerce Customer flag in NCR Counterpoint customer records to Yes, if the customer record has an email address indicated in the Email-1 field on the Main tab. It will also perform a basic check... Read More
Alert Customers When Product Price Changes
Added on Mon, May 21, 2012
Purpose: To explain how to alert your customers when product prices change.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. Expand the Product Alerts... Read More
How do I get existing login and passwords into NRO
Added on Mon, Jun 10, 2013
How can I get existing login and passwords into NRO? Existing credentials from other ecommerce solutions can‘t migrate over to NRO. In fact, no password information is ever going to publish from NCR Counterpoint to NRO. This is good, because... Read More
What is a Persistent Shopping Cart?
Added on Wed, Aug 22, 2012
Purpose: To explain what a Persistent Shopping Cart is.     A persistent shopping cart makes shopping easier for customers and enables merchants to segment customers better and tailor their product offering to better serve each... Read More
Alert Customers When Product Comes Back in Stock
Added on Mon, May 21, 2012
Purpose: To explain how to allow email alerts to be sent to customers when product is back in stock.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog... Read More
Loyalty points and NRO
Added on Tue, May 29, 2012
Purpose: This article explains how NCR Counterpoint Loyalty Programs work with NRO.   Solution: Orders placed online and downloaded to NCR Counterpoint do generate loyalty points within Counterpoint. However, there is currently no way in NRO... Read More
Allowing Gift Messages and/or Order Notes with Orders
Added on Tue, May 22, 2012
Purpose:   To explain how to allow customers to include gift messages with the orders they place in your store.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Sales Section and then click on the Sales... Read More
Configuring Product Alert Settings
Added on Thu, May 24, 2012
Purpose:   To explain how to configure how often NRO checks for changes that require product alerts to be sent.  Additionally, you can select the recipient, sender, and template for emails that are sent if the sending of alerts fails. ... Read More
I don’t have email addresses for certain Counterpoint customers. Can they still be set as ecommerce customers and uploaded to NRO?
Added on Mon, Jun 11, 2012
Purpose:   This article answers the question:  I don't have email addresses for certain NCR Counterpoint customers.  Can they still be set as ecommerce customers and uploaded to NRO?   Solution: Only NCR Counterpoint... Read More
How do I suppress the A/R Charge credit limit from displaying on the customer’s dashboard?
Added on Tue, Jul 21, 2015
 Summary: By default, the available credit limit displays on the account dashboard for A/R Charge customers.  Use the steps below to hide or suppress this information.     Solution: Log into the NRO Admin Panel and... Read More
Customizing Search Keywords
Added on Fri, Jul 6, 2012
This article will explain how you can to add search keywords without altering item descriptions. Searching has become the predominant method for users to find products on websites. While navigation tools and site architecture are almost ... Read More
What is VAT, and why do I see a VAT message when a shopper creates a new account?
Added on Mon, Jul 21, 2014
What is VAT, and why do I see a VAT message when a shopper creates a new account? Similar to sales tax in the US, VAT (Value Added Tax) is commonly used in non-US countries. Based on your configuration settings, shoppers may see a message similar to ... Read More
Adding a Comment to an order that your customer can see
Added on Thu, Jun 7, 2012
Purpose:   To explain how to add a comment, for your customer.   Solution: Go to Sales (horizontal top menu) then Orders. Select the desired order. In the Comments History section specify the comment text in the Comment... Read More
Purchasing or Renewing Your SSL Certificate
Added on Wed, Mar 6, 2013
What is an SSL certificate? Merchants who wish to use their own domain, as opposed to an NCR formatted domain, must authorize the purchase of an SSL certificate. The SSL certificate will be purchased and installed by NCR Retail Hosted Apps Suppport.... Read More
Ecommerce Template Customer
Added on Wed, Apr 17, 2013
Overview: To explain how to create a template ecommerce customer in NCR Counterpoint to be uploaded to NRO. This template ecommerce customer will be used by NRO as a host to pass customer information to NCR Counterpoint. Creating the Customer... Read More
Publishing Your Counterpoint Customers to NCR Retail Online
Added on Thu, Aug 9, 2012
Overview Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO store, you can... Read More