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Preventing import errors for unknown states or regions

Summary:

This article will discuss how a merchant prevent import errors when a customer enters an incorrect or unknown region / state in their shipping information. 

Solution:

When NRO detects an unknown region or state in the shipping information of an order, it will export the order using a generic international shipping code (INT). To prevent any import errors due to this issue, merchant's will be required to set up a matching international ship-via code in Counterpoint. 

  1. Navigate to Setup > Ecommerce > Control
  2. Select the "Ship-via" tab.
  3. Under the "International" enter or set up a code for "Standard".
  4. Save.
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