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NCR Customer Connect Training Videos

The NCR Customer Connect Web Tutorial Video Series covers logging into your NCR Customer Connect account for the first time and creating and sending emails.

For an extensive library of help articles and other training resources for Customer Connect, please refer to the Customer Connect Knowledge Base by clicking Help in the Dashboard.

Please note that Customer Connect only supports Internet Explorer and Mozilla Firefox.


This video discusses the welcome email, user account information, how to reset your password and getting started with Customer Connect for new users.


This video covers the functionality of the dashboard, and introduction to the layout of the Customer Connect interface, and links to helpful resource articles.


This video discusses built in Customer Connect contact, campaign, links and business reporting.


This video demonstrates how to upload contact lists and images, set defaults, custom variables, and where to find the HTML code for setting up a subscribe link on your website.


This video covers how to create and name new emails and campaigns, and how to change emails specific default settings.


This video discusses how to the built in segmentation features for using segment defaults and how to set up your own custom segment.


This video discusses how to choose a stock and existing templates and how to edit a template using the built in text editor.


This video discusses how to check email spam results, send a test email, and how to send a onetime "send now" or "send later" email, as well as how to set up a recurring or "set and forget" email.
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