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How do I add lines to an ecommerce order, in Counterpoint?


Purpose:
To explain how to add lines to an ecommerce order in Counterpoint.
 
Solution:

Lines can't be added to orders that originated online in Counterpoint versions prior to 8.4.x. We recommend upgrading your Counterpoint system to the latest version of Counterpoint. Counterpoint 8.4.x does allow you to add lines to ecommerce orders.

Edits to ecommerce orders must be done through Ticket Entry or Touchscreen Ticket Entry.  Edits done through Order Management will not publish back to NCR Retail Online (NRO).
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