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Counterpoint / NRO Data Files In the Ecommerce Directory

Summary:

This help article will discuss purpose of the different files that live in the ecommerce directory on the Counterpoint server.

Information:

The ecommerce directory is the middle-man storage location for data moving between Counterpoint and NRO. The directory contains publish data, order data, and various log files. This directory can be accessed from Counterpoint by navigating to Setup > Ecommerce > Control. On the Main tab of the Control window, there is a field labeled "Ecommerce Directory". Click the link to open up the directory.

Below is a list of files that are created and stored in the directory:


Upstream (Counterpoint to NRO)

CPTOCPOL-XXXX.txt - This file name (CPTOCPOL) stands for "Counterpoint to Counterpoint Online", which, in this case, is NRO. This is a publish file of data created by Counterpoint to be uploaded to NRO via the integration agent (IA). The four digits ( XXXX ) are the count of how many times Counterpoint has published. This count runs from 0001 to 9999 before starting over.

CPTOCPOL-XXXX.log - A log of the contents of the publish file with the same four digits.

CPTOCPOL-XXXX.processing - A publish file that is being accessed by the IA which is converting the Counterpoint data into NRO data. Changes to .completed once data has been processed and sent to NRO.

CPTOCPOL-XXXX.completed - A publish file that has been completely processed and passed to NRO.

CPTOCPOL-XXXX.retry - A publish file that has not been processed. An error or communication issue has occurred, and the IA will try again next cycle. Further information can be found in the IA log files.

CPTOCPOL-XXXX.failed - A publish file that has failed to process or transfer. The reason for failure can be found in the IA log files.


Downstream (NRO to Counterpoint)

CPOLTOCP.txt - Primary order file used in the ecommerce import process. This file name (CPOLTOCP) stands for "Counterpoint Online to Counterpoint" which is the exact opposite of publish files created by Counterpoint. When orders are downloaded from NRO, the IA will convert the order data for usage in Counterpoint, and place the data into this file. Counterpoint will be looking for this EXACT file name when importing orders. A file by any other name or extension is not usable and Counterpoint will fail to find any orders to import. 

CPOLTOCP.log - A log file of the most recent ecommerce import. Will contain information about how many items, customers, orders, etc. were imported into Counterpoint.

CPOLTOCP.err - An order file that contains orders that failed to import into Counterpoint. Please check CPOLTOCP.err.log or System > Views > Events within Counterpoint to view recent ecommerce import logs to identify the reason(s) for failed import. Once the errors have been corrected, this file can be renamed back to CPOLTOCP.txt, and a re-import of data can be attempted. Please ensure another order file is not present prior to renaming this file. 

CPOLTOCP.err.log - A log containing errors of the most recent failed ecommerce order import.


Downstream Backup Files (NRO to Counterpoint)

CPOLTOCP.XXX.txt - A backup of an order import file. The back up for the most recent import will always been labeled with the three digits 001. Older files will be re-labled to 002, 003, etc.

CPOLTOCP.XXX.log - A back up an order import log file. The back up for the most recent log will always been labeled with the three digits 001. Older files will be re-labled to 002, 003, etc.

CPOLTOCP.XXX.err - A back up of failed imports. The back up for the most recent import will always been labeled with the three digits 001. Older files will be re-labled to 002, 003, etc.

CPOLTOCP.XXX.err.log - A back of a log file containing ecommerce import errors. The back up for the most recent log will always been labeled with the three digits 001. Older files will be re-labeled to 002, 003, etc.
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